Global Service Contracts & Programmes Manager in Hemel Hempstead

Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple – to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics.

As Global Service Contracts and Programmes Manager you will oversee complex portfolios of contracts that deliver services to key global customers. You will be the customer main point of contact while managing, coordinating and communicating with service and sales teams.

You will be responsible for ensuring contracts are delivered on time and within budget, that committed margins are achieved and exceeded, business through those contracts grows, contract renewals are captured and improved upon, opportunities are identified and captured, risk is managed and appropriately flowed into the supply chain and that customer expectations are met or exceeded at every stage. This specific role manages our portfolio of defence contracts delivered via our Service depot in Hemel Hempstead, experience of SSRO (Single Source Regulations Office) highly desirable.

Duties and Responsibilities Include:

• Oversee all aspects of commercial performance and financial management of programmes and contracts including revenue management, demand planning forecasts, budgets, cost management and profit improvement.
• Develop detailed understanding of contracts and inform decision making to optimise the performance, cost and profitability of the contract.
• Establish suitable KPIs incl. revenue, cost, margin, delivery performance and customer satisfaction.
• Analyse, track and monitor contract and business performance in accordance with customer and internal business requirements and prepare monthly reports.
• Produce plans and programme schedules for the timing and execution of the contracts incl. installs, maintenance, machine movements, inspections, depot repairs, upgrades, replacement, engineering changes and obsolescence management projects and co-ordinate with internal and external stakeholders to deliver.
• Ensure delivery to contract (incl. service delivery, invoicing and payment) in accordance with internal and external expectations, within time and budget constraints.
• Partner with respective internal stakeholders to address gaps and escalations in a timely fashion.
• Establish working arrangements with subcontractors and oversee any unique to contract subcontractor/service vendor deliverables, sub-contracts and flow down.
• Conduct regular contract review meetings with customers and action as required.
• Work with internal stakeholders to create and deliver improvements to contracts, opportunities to reduce costs, implement programs to create efficiencies.
• Analyse and track all contract risks, mitigate, flow down and escalate as appropriate. Track and monitor penalties and other contract non-performance, lead initiatives to mitigate and negotiate with customers as applicable.
• Manage contract changes, renewals and renegotiations, draft and implement amendments, working within delegated authorities and operate business approvals processes.
• Co-ordinate contract launch, review and closure.
• Identify and develop costed proposals for incremental business opportunities for the contracts and portfolio, work with sales teams to capture.
• Manage projects to develop global customer/strategic partner offerings and global framework agreements.
• Manage contract data and contribute to account plans, business forecasting and demand planning processes.
• Lead and contribute to functional development projects, tools and processes.

Experience / Skills Required:

• Contract delivery, service delivery, programme management, commercial management - strong preference working within either Defense, Aviation/Aerospace, Industrial Automation or Construction.
• Management and optimisation of significant £m contracts for service, delivery of contract improvements.
• Maintenance, repair and overhaul business.
• Drafting business proposals and contract amendments, costing.
• Exceptional business and analytical skills.
• Financial and commercial acumen, cost management.
• Project and Programme Management.
• Planning and schedule management.
• Self-motivated and results-driven.
• Contract drafting basic understanding of contract law.
• Contract review and negotiation.
• Change management and business improvement.
• Risk Management.

Education/Training:

• Bachelor’s Degree or equivalent.
• Programme Management Qualification desirable.