At a Glance
- Tasks: Install, service, and troubleshoot advanced security equipment at airports.
- Company: Join Smiths Detection, a leader in global security technology.
- Benefits: Competitive pay, paid travel, and opportunities for career growth.
- Other info: Diverse and inclusive workplace with a focus on equality.
- Why this job: Make a real difference in keeping the world safe while developing your skills.
- Qualifications: Level 3 Engineering qualification or equivalent experience required.
The predicted salary is between 30000 - 40000 € per year.
Smiths Detection, a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centres, 21 Global Offices and 7 Manufacturing Sites with 3000 brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.
We have a fantastic opportunity to join our Service team as a Field Service Engineer, supporting key aviation customers across the Gatwick region. This is a critical and highly visible role where you’ll be responsible for installing, servicing, troubleshooting, and repairing advanced Trace and X-ray equipment, playing a vital part in keeping airport operations running safely and efficiently. Even better, all travel is paid door-to-door, meaning no unpaid commute time.
What you’ll be doing:
- Delivering high quality service and repair support, ensuring strong customer satisfaction
- Installing, maintaining, and repairing complex electrical and mechanical equipment
- Diagnosing faults and resolving issues in the field
- Managing parts, repairs, and service documentation efficiently
- Producing reports and maintaining accurate service records
- Supporting customers with training and technical advice
- Collaborating with senior engineers and product teams
- Contributing to continuous improvement of equipment and processes
- Ensuring compliance with health, safety, and environmental standards
- Supporting other clients including Southampton & Bournemouth Airports
Qualifications:
- You’re a driven and self‑motivated engineer who enjoys working autonomously in a fast paced, customer facing environment.
- Level 3 Engineering qualification (electrical, electronic, or mechanical) or equivalent experience
- Experience in troubleshooting and repairing electrical/mechanical systems
- Strong customer focus and communication skills
- Comfortable using MS Office and learning new systems
- Ability to travel at short notice
- Full eligibility for UK Security Clearance (must have lived/worked in the UK for 5+ years)
- Experience with air conditioning systems
- Previous field service or technical support experience
Additional Information:
To find out more about life at Smiths Detection check out our LinkedIn and follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.
Diversity & Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
Field Services Engineer in Guildford employer: Smiths Detection
At Smiths Detection, we pride ourselves on being a leading employer in the field of threat detection and screening technologies. Our commitment to employee growth is evident through our supportive work culture, competitive compensation, and comprehensive benefits, including paid travel for field service engineers. Join us in the Gatwick region, where you will play a crucial role in ensuring safety and efficiency in airport operations while being part of a diverse team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smiths Detection on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with complex equipment, be ready to discuss your troubleshooting experiences and how you've tackled challenges in the past.
✨Tip Number 3
Show off your customer service skills! In this role, you'll be interacting with clients regularly, so think of examples where you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Smiths Detection.
We think you need these skills to ace Field Services Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your relevant experience with electrical and mechanical systems, and don’t forget to mention any customer service skills you've got. We want to see how you can contribute to keeping airport operations running smoothly!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Smiths Detection and how your skills align with our mission of making the world a safer place. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've diagnosed and resolved issues in the field. We’re looking for driven engineers who can think on their feet, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:Don’t forget to apply through our careers website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Smiths Detection
✨Know Your Tech
Make sure you brush up on the specific Trace and X-ray equipment you'll be working with. Familiarise yourself with common troubleshooting techniques and repair processes. This will not only show your technical prowess but also your genuine interest in the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to discuss how you've handled customer service situations in the past. Think of examples where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. They might ask how you'd approach diagnosing a fault in the field. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to work under pressure.
✨Emphasise Team Collaboration
Highlight any experience you have working with teams, especially in a technical environment. Discuss how you’ve collaborated with engineers or product teams in the past, as this role requires working closely with others to improve processes and equipment.
