Field Service Engineer - Central Belt in Glasgow

Smiths Detection, a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.

As a highly developed Field Service Engineer III, this individual has had broad experience and training in the support of one or more products in non-intrusive detection field. You must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses advanced electromechanical product training, including technical and operator training and is could conduct an operator level training to end users. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. You will be cross trained on all products in the company’s product portfolio and service them at customer sites across Central Belt, Scotland. Must have willingness to work on special projects, some of high visibility.

Responsibilities:

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s products.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours outside of Monday - Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other duties as required.

Technical Knowledge:

• Associated degree, ONC, HNC, HND or equivalent technical training or related experience is required - specially in Electronics.
• Experience with mechanical and Air-conditioning Systems desirable.
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
• Use of metrology and handheld tools.
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable.
• Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Skills and Ability:

• Able to work autonomously.
• Self-motivated, proactive, reliable, and accountable individual.
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• While supervision is not considered a primary responsibility of this position, there may be instances where supervision of hours on a project basis may be required.
• Possess solid communication skills, both oral and written and problem-solving skills.
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
• Must be responsive to all customer issues at all times.
• Must have own credit card and be willing & able to travel at short notice.
• An FSE must be team oriented and flexible, and actively seeks to share information and assist their peers.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.