Field Services Engineer

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. Following significant growth and deployment of the latest integrated checkpoint screening solutions, we are looking for a dynamic and experienced engineer with a background in mechatronics, electrical or electronics engineering, to join our team at Heathrow Airport.

In this role, you will work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals. Every day, you’ll contribute to creating a safer environment for communities around the globe. We’re committed to your success, offering extensive product training and outstanding career growth opportunities. If you’re passionate about technology and driven to make a positive impact, we want to hear from you!

As a Field Service Engineer II, you will be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow, ensuring first class customer satisfaction. Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally.

You will experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You will also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance; sponsorship is not available.

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, order, install, and return parts efficiently.
• Review logs for open issues, prepare formal reports to customers.
• Maintain and calibrate tools and test equipment.
• Provide technical support to customers and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies.

• Live within a maximum 45 minute commute to Heathrow Airport.
• Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience.
• Proficiency in reading electrical/mechanical schematics.
• Strong troubleshooting skills and experience in field repair of electrical and electronic systems.
• Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software.
• Excellent communication, organizational, and interpersonal skills.
• Strong customer service orientation and ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Willingness to travel at short notice.
• Manual handling ability.

• Extensive training on our world class products.
• Highly competitive base salary, bonus, on call, overtime, company credit and an electric vehicle.

At Smiths, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes.

We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170 year history of innovation, and five global divisions, all experts in their field.

Diversity and Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website or LinkedIn.