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- Tasks: Provide technical support and maintenance for cutting-edge detection technologies.
- Company: Join Smiths Detection, a global leader in threat detection.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Make a real impact in aviation safety while developing your technical skills.
- Qualifications: Technical training in Electronics and experience in troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Overview Smiths Detection, a global leader in threat detection and screening technologies for aviation and ports, provides customer training as required. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. Orders, installs, and returns parts and manages repair parts cycle time. Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in service sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated. Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. Possesses a solid level of technical knowledge on the company’s products. Maintains clear and concise business communication proficiency, both oral and written. Establishes and maintains a close relationship with senior level FSEs and Product Specialists in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs. Travel, overtime and work hours outside of Monday - Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Other duties as required.
Technical Knowledge
- Associated degree, ONC, HNC, HND or equivalent technical training or related experience is required - especially in Electronics.
- Experience with mechanical and air-conditioning systems desirable.
- Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
- Use of metrology and handheld tools.
- Experience in troubleshooting, field repair or technical support activities centred on electrical and mechanical systems and equipment is desirable.
- Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.
Skills and Ability
- Able to work autonomously.
- Self-motivated, proactive, reliable, and accountable individual.
- Excellent customer service skills and the ability to handle stressful situations.
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
- While supervision is not considered a primary responsibility of this position, there may be instances where supervision of hours on a project basis may be required.
- Possess solid communication skills, both oral and written and problem-solving skills.
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times.
- Must have own credit card and be willing.
Field Service Engineer - Central Belt employer: Smiths Detection
Contact Detail:
Smiths Detection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Central Belt
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to show off your technical knowledge and how you can contribute to their success. Practice common interview questions and think about how your experience aligns with the job description.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the field.
We think you need these skills to ace Field Service Engineer - Central Belt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical knowledge, especially in electronics and mechanical systems, and any relevant experience you have. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure to showcase your written communication skills in your application. Use concise language and structure your information well. We love a good, organised application!
Highlight Customer Service Experience: Don’t forget to mention any customer service experience you have! This role involves a lot of interaction with customers, so we want to know how you've handled stressful situations and provided excellent service in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to fill out all the necessary details in one go. Plus, it shows us you're serious about joining the team!
How to prepare for a job interview at Smiths Detection
✨Know Your Tech
Brush up on your technical knowledge related to electronics and mechanical systems. Be ready to discuss specific experiences where you've troubleshot or repaired equipment, as this will show your hands-on expertise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled stressful situations with customers in the past. Highlight your ability to maintain clear communication and build relationships, as these are key for a Field Service Engineer.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple projects or tasks. Mention any tools or methods you use to stay on top of your work, as this will reflect your self-motivation and reliability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and services, as well as their approach to customer support. This shows your genuine interest in the role and helps you understand how you can contribute effectively.