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- Tasks: Lead and optimise global service contracts to drive financial performance and improve service offerings.
- Company: Join Smiths Detection, a global leader in security technology making the world safer.
- Benefits: Enjoy hybrid working, competitive salary, and professional development opportunities.
- Other info: Be part of an inclusive team that values diversity and ethical practices.
- Why this job: Make a real impact in a strategic role that shapes global contract management.
- Qualifications: Experience in managing high-value service contracts and strong commercial acumen required.
The predicted salary is between 60000 - 80000 £ per year.
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
We’re looking for a Contracts Excellence Manager to shape and elevate our global contract management approach driving improved financial performance, smarter commercial decisions, and best-in-class service offerings. This is a high impact, strategic role where you’ll partner across regions and functions to optimise a complex portfolio of service contracts, influence pricing and renewals, and enable the business to win and deliver profitable agreements globally.
You’ll combine commercial insight, analytical rigour, and stakeholder leadership to drive continuous improvement and deliver measurable business value. The role will be based from our site in Hemel Hempstead; however, we do operate a hybrid working model.
What You’ll Be Doing
- Build and maintain a clear view of our global service contract portfolio, tracking performance against business cases.
- Lead initiatives to evolve and strengthen our contract management capabilities; identify and drive opportunities to increase revenue, improve margins, and optimise pricing and renewals.
- Monitor contract risk, performance, and compliance, ensuring effective governance is in place.
- Develop and implement tools, templates, policies, and processes to standardise best practice.
- Support and mentor regional contract specialists, sharing knowledge and building capability.
- Lead contract performance reporting, business planning, and forecasting.
- Partner with Sales, Finance, Legal, and operational teams to support key commercial initiatives.
- Contribute to the design of new service offerings and service level agreements.
Qualifications
- Proven experience managing and optimising high value service contracts.
- Track record of delivering revenue growth, margin improvement, and commercial performance.
- Comfortable influencing and leading across a matrix organisation.
- Background in engineered products, services, or B2B/B2G environments.
- Experience working across international markets.
Skills & Knowledge
- Strong commercial and financial acumen.
- Expertise in pricing, negotiation, and contract development.
- Analytical mindset with the ability to turn data into actionable insights.
- Understanding of contract law fundamentals.
- Project/programme management and change management capability.
- Risk identification and mitigation experience.
- Knowledge of SAP and formal contract law qualification.
- Additional language skills, German or French.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
Service Contracts Excellence Manager in England employer: Smiths Detection
Contact Detail:
Smiths Detection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contracts Excellence Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smiths Detection on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their service contracts inside out. Brush up on your knowledge of contract management and think about how you can bring value to their global portfolio. Show them you mean business!
✨Tip Number 3
Practice your negotiation skills! Since this role involves influencing pricing and renewals, being able to demonstrate your negotiation prowess in the interview will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Smiths Detection.
We think you need these skills to ace Service Contracts Excellence Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Contracts Excellence Manager. Highlight your experience with service contracts, revenue growth, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about making the world a safer place and how your background aligns with our mission. Be sure to mention specific examples of your achievements in contract management.
Showcase Your Analytical Skills: Since this role requires an analytical mindset, don’t forget to showcase your ability to turn data into actionable insights. Include examples of how you've used data to drive decisions or improve contract performance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our careers website. This ensures your application gets to the right people and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Smiths Detection
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of service contracts relevant to the role. Familiarise yourself with key terms, pricing strategies, and compliance issues. This will not only show your expertise but also demonstrate your genuine interest in the position.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've identified risks or opportunities within contracts and how your analytical mindset has led to measurable improvements. This is crucial for a role that demands continuous improvement.
✨Demonstrate Stakeholder Leadership
Think about times when you've successfully influenced stakeholders across different functions. Be ready to share specific examples of how you've collaborated with sales, finance, or legal teams to achieve common goals. This will highlight your ability to navigate a matrix organisation effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of Smiths Detection's business and the role. Inquire about their current challenges in contract management or how they measure success in this position. This shows you're not just interested in the job, but also in contributing to the company's mission.