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- Tasks: Provide expert technical support and lead operational improvements across the South East of the UK.
- Company: Join Smiths Detection, a leader in safety technology with a commitment to diversity.
- Benefits: Enjoy competitive compensation, benefits, and a chance to make the world safer.
- Why this job: Be a key player in solving complex technical challenges and mentoring others.
- Qualifications: Degree in Engineering and 5+ years of field service experience required.
- Other info: Dynamic role with opportunities for growth and a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Provide expert-level technical support, lead operational improvements, and mentor team members while serving as a key contact for complex technical challenges. This is a 12 month FTC and covers all of the South East of the UK, as far north as Northampton and as far south as Kent, supporting existing Field Service Engineers at Airports within the region. Strong preference for candidates who have proven repair / maintenance experience of CT / Xray machines.
Key Responsibilities
- Ensure compliance with health, safety, and environmental standards during all operations.
- Take ownership of advanced troubleshooting, installation, and maintenance tasks.
- Lead and mentor teams in resolving technical issues and developing solutions.
- Conduct customer training on equipment operations and best practices.
- Implement and monitor continuous improvement initiatives to enhance service delivery.
- Act as a liaison with stakeholders, ensuring alignment on technical objectives and solutions.
- Participate in Service sales opportunities and assist with promoting and implementing revenue programs.
- Maintain a high technical knowledge level and serve as the Champion on a specific product or a range of products.
- Review all logs for open issues and prepare formal reports to customers as necessary.
- Provide technical support to customers and other service professionals as required.
- Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Assess product / equipment performance based on field support data; recommend modifications or improvements.
- Establish and maintain a close relationship with senior level FSE’s and Product Specialist to support customer needs and remain aware of current technical trends.
- Exercise every available measure to control and minimize costs.
- Lead installation of new equipment at customer sites, working collaboratively alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders.
- Act as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers.
- Act as a key point of contact for technical and customer escalations.
- Assist with supervisory and management responsibilities from time to time as required.
- Conduct in-depth equipment log files analysis, system performance analysis, and detailed reporting.
- Develop detailed technical documentation for the installation and projects.
- Utilize remote access to the equipment to support customers and other team members in issue resolution.
- Address high-level fault escalations and rectifications, ensuring customer requirements are met and learnings are shared with the wider service team.
Qualifications
- Degree in Electrical, Mechanical, or Electronics Engineering or equivalent.
- 5+ years of experience in field service, including leadership roles or advanced technical challenges.
Skills
- Exceptional technical expertise and leadership abilities.
- Ability to work autonomously while delivering high-impact results.
- Strong interpersonal and project management skills with a strategic focus.
- Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Commitment to compliance and operational excellence.
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Must be able to lift / carry 80 lbs.
- Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
- Job requires full body mobility.
- Must be able to work safely in varied environments and around dangerous industrial equipment.
Additional Information
To find out more about life at Smiths Detection check out our LinkedIn and follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.
12 Month FTC - Field Service Engineer - Level 3 employer: Smiths Detection
Contact Detail:
Smiths Detection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 Month FTC - Field Service Engineer - Level 3
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smiths Detection. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to field service engineering. Think about your past experiences with CT/X-ray machines and how you can demonstrate your troubleshooting skills. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your soft skills! While technical expertise is crucial, don’t forget to highlight your leadership and communication abilities. Share examples of how you've mentored others or resolved conflicts in the past. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! To ensure your application gets the attention it deserves, make sure to apply directly through the Smiths Detection careers page. This way, you’ll be in the best position to land that interview and showcase your skills!
We think you need these skills to ace 12 Month FTC - Field Service Engineer - Level 3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially with CT/X-ray machines. We want to see how your skills match the job description, so don’t hold back on showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your past experiences have prepared you for the challenges ahead. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities and leadership skills!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our careers website. It’s the best way to get your foot in the door with us at StudySmarter!
How to prepare for a job interview at Smiths Detection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CT and X-ray machines. Be prepared to discuss specific repair and maintenance experiences you've had with these types of equipment, as this will show your expertise and confidence in handling complex technical challenges.
✨Showcase Your Leadership Skills
Since the role involves mentoring team members, think of examples where you've led a team or resolved technical issues collaboratively. Highlight your ability to guide others and how you’ve contributed to operational improvements in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue or handle a customer escalation. Practising these responses can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Customer Service Mindset
This role requires excellent customer service skills, so be ready to share examples of how you've handled stressful situations with clients. Emphasise your commitment to compliance and operational excellence, as well as your ability to maintain strong relationships with stakeholders.
