Shipper - Sales Coordinator

Shipper / Sales Coordinator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

£28,000-£29,580 Location: Banbury Company: Heidelberg Materials UK

The Role

We are looking for a proactive and customer-focused Shipper / Sales Coordinator to join our National Customer Support Centre and play a key role in supporting customers, driving sales opportunities, and ensuring the smooth day-to-day operation of a designated region. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering excellent service, we would love to hear from you.

As a Shipper / Sales Coordinator, you will coordinate the daily activities of a designated area within the National Customer Support Centre, ensuring our customers receive a first-class experience from enquiry through to order fulfilment. Working closely with Area Sales Managers and internal teams, you will be at the heart of our customer operations, helping to maximise sales opportunities while delivering outstanding support and service.

Key Responsibilities

• Manage and action daily call plans.
• Receive, process, and coordinate customer orders accurately and efficiently.
• Prepare, price, and process quotations.
• Identify opportunities to add value to every customer interaction.
• Proactively pursue sales leads and support business growth.
• Build strong working relationships with Area Sales Managers to ensure seamless service delivery.
• Resolve customer queries and issues within agreed service levels.
• Maintain high standards of customer care in line with the Heidelberg Materials Service Charter.
• Support the wider team and contribute to the smooth running of the National Customer Support Centre.
• Undertake additional duties as required by your manager.

What We're Looking For

• A good standard of numeracy and literacy.
• Strong IT skills, including Microsoft Excel and Word.
• Excellent organisational and administrative skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem‑solving abilities.
• A proactive approach to identifying and pursuing sales opportunities.
• The confidence to build relationships with both customers and internal stakeholders.
• Experience of SAP (advantageous but not essential).

What We Offer

• Competitive salary and benefits package.
• Opportunities for career development and training.
• A supportive and collaborative working culture.
• The chance to work for an industry‑leading organisation committed to sustainability and innovation.

About Heidelberg Materials

Heidelberg Materials is one of the world's leading manufacturers of building materials and solutions. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed.

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family‑friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.

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