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- Tasks: Lead impactful engagement strategies with healthcare professionals and key opinion leaders.
- Company: Join Smith+Nephew, a leader in innovative surgical technology.
- Benefits: Generous bonuses, flexible work, health plans, and employee discounts.
- Why this job: Make a real difference in healthcare while developing your marketing and project management skills.
- Qualifications: Experience in marketing, project management, and customer engagement, preferably in healthcare.
- Other info: Enjoy a hybrid working model and a culture of inclusion and belonging.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. We’re investing in the future of surgical intervention and post‑operative therapy, and this is your opportunity to be part of something truly impactful.
We are looking for a Customer Engagement Manager to join our UK based team, covering the UKINOR. This is not a traditional marketing role; it’s about blending marketing, project management, and customer facing expertise to create meaningful engagement with customers and key opinion leaders. If you thrive on collaboration and influencing change, this is the role for you.
What will you be doing?
- You will lead the development and execution of a cross‑functional Key Opinion Leader (KOL) strategy across the UK.
- Your work will involve mapping and nurturing relationships with influential healthcare professionals, creating structured engagement plans, and ensuring evidence‑led advocacy drives policy and practice.
- You will collaborate closely with Marketing, Medical Education, Market Access, and Sales to turn strategy into action, supporting sustainable growth and advancing our market presence.
What will you need to be successful?
- A marketing mindset with proven ability to design and deliver impactful engagement strategies.
- Strong project management skills and experience working with internal stakeholders across multiple functions.
- Excellent communication and negotiation skills to engage confidently with stakeholders at all levels.
- Customer facing experience is a must, the role is primarily marketing‑focused, requiring creativity and analytical thinking.
- Previous experience within the medical devices or healthcare industry is required, with orthopaedics being ideal; surgical backgrounds are also a bonus!
You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging Committed to welcoming, celebrating and thriving on inclusion and belonging.
Your Future Generous annual bonus and pension schemes, Save As You Earn share options.
Work/Life Balance Flexible vacation and time off, paid holidays and paid volunteering hours, so we can give back to our communities.
Your Wellbeing Private health and dental plans, healthcare cash plans, income protection, life assurance and much more.
Flexibility Hybrid working model (for most professional roles).
Training Hands‑on, team‑customised, mentorship.
Extra Perks Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts.
Sales/Field Based roles Choose between a company car or a generous cash car allowance.
Key Opinion Leader Manager in Manchester employer: Smith+Nephew
Contact Detail:
Smith+Nephew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Opinion Leader Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with healthcare professionals and KOLs in your field. Attend industry events, webinars, or even local meet-ups to build those relationships that can help you land that Key Opinion Leader Manager role.
✨Tip Number 2
Show off your project management skills! When chatting with potential employers, share specific examples of how you've successfully managed projects in the past. This will demonstrate your ability to blend marketing and project management, which is key for this role.
✨Tip Number 3
Be ready to engage! Practice your communication and negotiation skills so you can confidently discuss your ideas and strategies with stakeholders. Remember, this role is all about creating meaningful engagement, so show them you can do just that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission to make a difference in surgical intervention and post-operative therapy.
We think you need these skills to ace Key Opinion Leader Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Key Opinion Leader Manager role. Highlight your marketing mindset, project management skills, and any relevant experience in the medical devices or healthcare industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your customer-facing experience and how you can create meaningful engagement.
Showcase Your Communication Skills: Since this role involves engaging with stakeholders at all levels, make sure your application showcases your excellent communication and negotiation skills. Use clear and concise language to demonstrate your ability to influence and collaborate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll get to explore more about our company culture and values!
How to prepare for a job interview at Smith+Nephew
✨Know Your KOLs
Before the interview, research key opinion leaders in the healthcare sector, especially those relevant to Smith+Nephew. Understand their work, contributions, and how they align with the company's mission. This will show your genuine interest and help you discuss how you can engage with them effectively.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you successfully managed cross-functional teams. Highlight your ability to coordinate between marketing, medical education, and sales. Be ready to discuss specific challenges you faced and how you overcame them, as this role requires strong project management expertise.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since the role involves engaging with stakeholders at all levels, demonstrate your excellent communication and negotiation skills during the interview. Use role-play scenarios to prepare for potential questions about stakeholder engagement.
✨Emphasise Your Customer-Facing Experience
Be prepared to discuss your previous customer-facing roles and how they have shaped your approach to creating impactful engagement strategies. Share specific examples of how you've built relationships and influenced change, particularly in the medical devices or healthcare industry.
