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For Companies At a Glance
- Tasks: Lead global service operations systems and analytics for continuous improvement and optimisation.
- Company: Join Smith+Nephew, a tech innovator dedicated to enhancing lives.
- Benefits: Enjoy flexible working, generous bonuses, health plans, and employee discounts.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Bachelor’s degree and 8+ years in service operations and analytics required.
- Other info: Be part of a community that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The Manager, Global Service Operations Systems & Analytics leads the governance, optimization, and continuous improvement of global service operations systems, data, and analytics. This role enables scalable, standardized service operations across direct and distributor markets and drives ERP and ServiceMax excellence, data-driven decision-making, operational efficiency, and service margin optimization. The role partners closely with Service Operations, IT, Supply Chain, Finance, and regional service leaders to align business needs with system capabilities.
What you will be doing?
- Lead global governance and continuous improvement of service ERP and CRM systems, including ServiceMax.
- Drive global ServiceMax implementation and enhancements in partnership with IT.
- Standardize global service administrative processes to improve scalability, consistency, and efficiency.
- Act as the primary business interface and tester for ERP/CRM enhancements and releases.
- Own global data quality, install base governance, and resolution of system issues.
- Lead spare parts and finished goods forecasting activities to improve accuracy and service continuity.
- Oversee global service inventory to balance customer uptime, cost, and working capital.
- Optimize and standardize global service ordering and supply processes.
- Partner with Supply Chain and Operations on service planning and cross-regional stock allocation.
- Ensure spare parts pricing accuracy and governance in ERP systems.
- Own global service operations reporting cadence and KPI governance.
- Design and deploy global service dashboards and performance tracking.
- Deliver executive-level insights on operational performance, demand, cost, and margin.
- Partner with Finance on service cost and margin analytics.
- Leverage ServiceMax, Excel, Power BI, and PowerPoint to support strategic and operational decisions.
What you will need to be successful
- Bachelor’s degree required.
- 8+ years of experience in global or regional service operations and analytics (medical devices or regulated industries preferred).
- Strong hands-on experience with ServiceMax and ERP-based service environments.
- Proven expertise in operational analytics and cross-functional problem solving.
- Strong leadership, stakeholder management, and communication skills.
- Advanced proficiency in Excel and Power BI.
- Native or bilingual proficiency in English.
Smith+Nephew is committed to societal good through investments in people and patients, emphasizing inclusion, generous financial benefits, work-life balance, wellbeing programs, flexible hybrid work, tailored training, and various employee perks such as discounts and health plans.
Manager, Global Service Operation Systems & Analytics employer: Smith+Nephew
Contact Detail:
Smith+Nephew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Global Service Operation Systems & Analytics
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Smith+Nephew. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with service operations and analytics. This will help you stand out and demonstrate your expertise during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on how your background aligns with the role's requirements, especially around ERP and ServiceMax.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining the Smith+Nephew community.
We think you need these skills to ace Manager, Global Service Operation Systems & Analytics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager, Global Service Operations Systems & Analytics role. Highlight your hands-on experience with ServiceMax and ERP systems, as well as any relevant analytics expertise.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational efficiency and data-driven decision-making in previous positions. Make it personal and engaging!
Showcase Your Leadership Skills: Since this role involves leading global governance and continuous improvement, be sure to highlight your leadership experience. Talk about how you've managed teams or projects and the impact you've made on service operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our culture and values while you’re there!
How to prepare for a job interview at Smith+Nephew
✨Know Your Systems
Make sure you have a solid understanding of ServiceMax and ERP systems. Brush up on how these systems work, their functionalities, and how they can be optimised. Being able to discuss specific examples of how you've improved or implemented these systems in the past will show your expertise.
✨Data-Driven Decision Making
Prepare to talk about your experience with analytics and KPIs. Think of instances where you've used data to drive decisions or improve service operations. Be ready to share insights on how you’ve leveraged tools like Excel and Power BI to enhance operational efficiency.
✨Cross-Functional Collaboration
This role requires working closely with various departments. Have examples ready that demonstrate your ability to collaborate with IT, Supply Chain, and Finance. Highlight any successful projects where you aligned business needs with system capabilities, showcasing your stakeholder management skills.
✨Showcase Your Leadership Skills
As a manager, your leadership style is crucial. Prepare to discuss your approach to leading teams and driving continuous improvement. Share stories that illustrate your ability to motivate others, manage conflicts, and foster an inclusive environment, aligning with Smith+Nephew's values.
