IT Business Relationship Manager, Procurement

Overview

The IT Procurement Business Relationship Manager (BRM) serves as a strategic liaison between IT and the Global Procurement & GBS Source To Pay organizations. This individual will work closely with key stakeholders involved in the end to end Procurement process to build strong partnerships, understand business needs, and develop a shared technology roadmap that aligns with the overall Procurement strategy.

As the primary IT point of contact for the Global Procurement Leadership Team, the BRM will help identify opportunities to improve processes through technology, manage the intake and prioritization of enhancement ideas, and guide initiatives from concept to delivery with support from the broader IT organization. The BRM is also accountable for managing system escalations and ensuring timely resolution of service disruptions, acting as a key player in maintaining operational excellence.

What will you be doing?

• Strategic Partnership & Engagement
  • Serve as the trusted IT partner for Global Procurement leadership across Direct & Indirect and GBS Operational Procurement teams (PTP).
  • Facilitate ongoing dialogue between IT and Procurement stakeholders to ensure full alignment and mutual understanding of priorities.
  • Translate Procurement strategies into an actionable technology roadmap in collaboration with Enterprise Architecture and IT leadership using advanced technologies including Artificial Intelligence.
• Project & Initiative Leadership
  • Collaborate with Project Managers and Business Analysts to scope and execute approved projects and enhancements.
  • Monitor project progress, manage stakeholder expectations, and ensure business readiness for change.
  • Track benefits realization and user adoption post-implementation.
• Technology Roadmap & Portfolio Management
  • Develop and maintain a technology roadmap aligned with business goals.
  • Identify, evaluate, and prioritize enhancement opportunities and innovations based on business value and feasibility.
  • Ensure initiatives are aligned with enterprise IT standards, cybersecurity policies, and compliance requirements.
• Operational Excellence
  • Act as the escalation point for system performance issues and outages impacting Procurement operations.
  • Coordinate with IT and business teams to plan system outages to minimize impact.
  • Coordinate with IT operations, support teams, and vendors to ensure swift resolution and clear communication.
  • Plan, lead and deliver project and enhancement delivery in an agile manner to remove risks associated to End of Life and security as well as smaller non-ERP maintenance projects.
  • Hold the delivery execution teams accountable in achieving scope, schedule, financial & quality commitments through operating a metrics-based management system, ensuring adherence to principles and standards in the solution delivery management process.
  • Collaborate with and leverage IT COEs and shared service capabilities.
  • Ensure the project success metrics are met and technology investment delivers business value in line with expectations.

What will you need to be successful?

• Education: Bachelor’s degree in Information Technology, Procurement or Supply Chain, Business Administration, or a related field (Master’s preferred).
• Licenses/ Certifications: Business Analysis, ITIL, Project Management, Agile.
• Experience: 7+ years of experience in IT or Procurement / Supply Chain roles, with at least 3 years in a business relationship or IT program leadership capacity.
• Competencies: Proven track record in building strategic partnerships and delivering technology-enabled business outcomes. Familiarity with ERP systems (SAP preferred), Ariba and Source To Pay solutions. Strong understanding of Sourcing, Contracting, Operational Procurement and Payables technologies. Excellent communication, collaboration, and stakeholder management skills. Ability to manage competing priorities in a complex, matrixed organization. Experience of managing 3rd parties and 3rd party delivered services.
• Preferred: Any of the ITSM Frameworks. Strong knowledge of medical device or regulated life science industry supply chains & procurement processes.