At a Glance
- Tasks: Support IT operations, maintain systems, and assist colleagues with tech issues.
- Company: Join Smith Institute, a leader in advanced mathematics and AI solutions.
- Benefits: Enjoy 12% pension contributions, up to 15% bonus, and 25 days holiday.
- Other info: Opportunity for career progression to Level 4 or Degree level apprenticeship.
- Why this job: Gain hands-on experience while earning a Level 3 qualification in a dynamic environment.
- Qualifications: GCSEs in English and Maths (grade 4 or above) required.
The predicted salary is between 18000 - 25000 £ per year.
About the role
Smith Institute would like to appoint a friendly and approachable Information Communications Technician apprentice to join a busy team responsible for business systems, infrastructure and computing in a rapidly evolving IT environment. The IT Apprentice supports the work of the IT Manager while actively gaining new knowledge and skills.
Compensation and benefits
The organisation offers 12% pension contributions, up to a 15% bonus yearly, and 25 days holiday per year (pro‑rated).
Training
Training course: Information Communications Technician (Level 3). Apprentice will study to gain professional knowledge and skills. Apprenticeships include time away from working for specialist training and will provide block weeks in an online training room once every quarter, weekly off‑the‑job training and monthly coaching sessions. This is a Level 3 qualification. The successful candidate will undertake a 22‑month, nationally recognised qualification.
Hours and duration
Hours: Monday – Friday, shifts to be confirmed. 37 hours 30 minutes a week. Duration: 1 year 10 months.
Responsibilities
- Provide timely support to colleagues in person, by email, and using remote access tools.
- Configure and maintain company laptops and phones.
- Ensure that office IT equipment is always available and fit for use.
- Assist the Business Systems Manager, Head of Computing and Digital Solutions Engineers with day‑to‑day operations.
- Help monitor and maintain cyber security across the systems.
- Assist the IT Manager and Computer Systems Manager in supporting the Institute’s day‑to‑day operations.
- Respond to IT requests, issues and failures to minimise disruption to staff and projects.
- Monitor and maintain IT security in accordance with HBG.5 Security of Computer Systems.
- Monitor and maintain cyber security (ATP quarantine, reports from staff, external cyber reports, etc.).
- Restore IT capabilities following hardware or software failures.
- Develop the Institute’s systems and processes to ensure continued Cyber Essentials PLUS accreditation.
- Maintain staff awareness of cyber threats, including annual training.
- Participate in IT Management meetings with ITM, CSM and CTO when invited.
- Work collaboratively with colleagues to maintain the Institute’s core values.
- Take responsibility for safeguarding health and safety of self and others in the course of duties.
- Comply with all Institute policies and procedures, with particular regard to data protection policies.
- Take part in scheduled team meetings and contribute proactively towards furthering the business aims of the Institute.
- Perform other reasonable duties assigned by the line manager or CEO.
Location
Willow Court, West Way, Minns Business Park, Oxford, OX2 0JB.
Training provider
The Development Manager Ltd.
Qualifications
GCSE in Any (grade 4 or above). English (grade 4 or above). Mathematics (grade 4 or above). Additional relevant qualifications and industry experience will be considered.
Skills
Analytical skills. Hardware/Software knowledge. Practical IT experience.
Other requirements
Live within easy reach of our Oxford office; the role is office based. Hybrid and remote working will be considered.
About Smith Institute
Smith Institute is a leading provider of advanced mathematics, data science, and AI‑driven solutions, helping organisations make confident decisions in complex environments. Founded on experience shaped by work on the Apollo moon‑landing mission, the Institute combines rigorous analytical thinking with practical application to deliver impactful, real‑world outcomes. Today, Smith Institute partners with clients across government and industry worldwide, using data, modelling, and AI to drive transformation, enhance decision‑making, and create lasting value for business and society.
Career progression
Opportunity to progress to a Level 4 or Degree level apprenticeship on successful completion of Level 3.
Contact
The contact for this apprenticeship is: The Development Manager Ltd. Reference code VAC2000038501.
IT Technician Apprentice (Level 3) in Oxford employer: Smith Institute Ltd
Smith Institute is an exceptional employer that fosters a supportive and collaborative work culture, ideal for aspiring IT professionals. With a commitment to employee growth, the IT Technician Apprentice role offers comprehensive training, including a nationally recognised Level 3 qualification, alongside generous benefits such as a 12% pension contribution and up to 15% annual bonus. Located in Oxford, the Institute provides a dynamic environment where apprentices can thrive, gain hands-on experience, and contribute to meaningful projects that drive innovation in advanced mathematics and AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician Apprentice (Level 3) in Oxford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Smith Institute Ltd.
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We think you need these skills to ace IT Technician Apprentice (Level 3) in Oxford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Smith Institute Ltd want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Smith Institute Ltd, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Smith Institute Ltd
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
