At a Glance
- Tasks: Assist customers with orders and resolve issues via phone and email.
- Company: Family-run business focused on quality, integrity, and sustainability.
- Benefits: Weekly grocery shop at wholesale prices, 30% off café, birthday holiday, and career progression.
- Other info: Night shift from 5pm to 2am with opportunities for growth.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and a willingness to learn; no prior experience needed.
The predicted salary is between 18900 - 23100 £ per year.
Location: Deptford
Full-time: 40 hours - 2 days OFF including Saturday Evening
At Smith and Brock, we’re not just in the business of fresh produce, we’re in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.
We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team during the night. In this role, you’ll be the first point of contact for our customers, helping with orders, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for. If you have a passion for great service, strong communication skills, and thrive in a fast-paced environment, we’d love to hear from you.
You don’t need previous experience in customer service (but if you have is also good!), we’ll teach you everything you need to know. What matters most is bringing the right attitude: a willingness to learn, a strong work ethic, and a genuine commitment to helping people. If that sounds like you, we’d love to have you on board.
What you will be doing:
- Handle customer orders, issues, and complaints by phone and email
- Work with various teams to ensure the smooth running of the daily ordering
- Identify and resolve problems to prevent any escalation
- Promote seasonal products to customers where relevant
What we are looking for:
- Possess similar experience in a previous role
- Excellent IT skills (able to learn new systems quickly)
- Able to work in a fast-paced environment
- Team player and work well independently
- Working shift patterns: 5pm to 2am (this is a night shift)
- Available to work ASAP
What we offer:
- Enjoy a weekly shop of groceries including vegetables and fruits at wholesale price
- 30% off at Sylva Café
- Refer a friend bonus
- Extra day of holiday for your birthday
- Earned Wage Access
- Career Progression, our Team grew with us
Customer Service Advisor - NIGHT/EVENING SHIFT in London employer: Smith & Brock Ltd
At Smith & Brock Ltd, we pride ourselves on being an excellent employer, offering our Delivery Drivers a supportive workplace culture and the opportunity to contribute to the vibrant food scene in London. With benefits like weekly fresh produce, a refer-a-friend bonus, and flexible contract options, we ensure our team feels valued and motivated while delivering high-quality products to leading restaurants across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - NIGHT/EVENING SHIFT in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smith & Brock Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smith & Brock Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - NIGHT/EVENING SHIFT in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smith & Brock Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Smith & Brock Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smith & Brock Ltd!
How to prepare for a job interview at Smith & Brock Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
