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- Tasks: Manage key customer accounts and ensure top-notch service delivery.
- Company: Family-run business focused on fresh produce and strong relationships.
- Benefits: Free fruit and veg shop, flexible work environment, performance bonuses.
- Why this job: Join a team that values integrity and sustainability while making a real impact.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity to grow in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
At Smith and Brock, we’re not just in the business of fresh produce we’re in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.
We are seeking a highly motivated and organised professional to take on a customer-focused account management role. This position is ideal for someone with proven experience managing customer accounts, who has experience in a structured environment and excels at building strong client relationships. The role involves overseeing operational needs for key customers and ensuring consistently high service standards across the business.
Key Responsibilities- Act as the primary point of contact for Smith & Brock’s largest customer.
- Oversee daily operational needs across all London sites, ensuring order frequency, quality and service levels, and communication run smoothly.
- Build strong, long-term relationships with various teams that support customer satisfaction and retention.
- Understand the customer’s business requirements, challenges, and growth opportunities.
- Conduct regular account reviews to ensure expectations are met and exceeded.
- Work closely with internal teams (operations, logistics, procurement, customer service) to deliver consistently high service levels.
- Proactively identify and implement opportunities for upselling or added value services.
- Grow existing accounts by developing tailored sales strategies and recommending appropriate product solutions.
- Proven experience in account management, sales, or a combined commercial role, ideally managing high-value or complex customer accounts.
- Strong organisational and operational discipline, with experience working in a structured environment.
- Excellent problem-solving skills and a proactive approach to customer service.
- Ability to manage and nurture high-value accounts effectively.
- Exceptional communication, negotiation, and interpersonal skills.
- Highly organised, capable of managing multiple priorities simultaneously.
- Confident, commercially driven, and customer-focused mindset.
- Comfortable working independently and collaboratively with cross-functional teams.
- Proficiency in Excel and data reporting.
- Knowledge of fresh produce, FMCG, foodservice, or hospitality sectors is advantageous but not essential.
- Full UK driving licence (role may require customer visits).
- Professional, positive, and adaptable.
- Strong relationship-builder with credibility and integrity.
- Analytical thinker with problem-solving abilities.
- Resilient, persistent, and motivated by success.
- Organised and able to work on multiple projects/accounts at the same time.
- Able to represent Smith & Brock with confidence and professionalism at all times.
- Free veg and fruit shop weekly (Value of £1300 per year!)
- Flexible environment.
- Performance Bonus.
- Travel Expenses.
Customer Account Manager employer: Smith & Brock Ltd
Contact Detail:
Smith & Brock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about introducing yourself. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Smith and Brock, they value integrity and relationships, so be ready to share how you embody these traits in your work.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve turned challenges into opportunities, especially in account management or customer service roles.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion for People: At Smith and Brock, we’re all about relationships. Make sure your application reflects your enthusiasm for building strong connections with customers. Share examples of how you've nurtured client relationships in the past!
Highlight Your Organisational Skills: We love a well-organised candidate! In your application, emphasise your ability to manage multiple priorities and keep everything running smoothly. Use specific examples to showcase your operational discipline.
Be Proactive in Problem-Solving: We value a proactive approach to customer service. In your written application, mention times when you’ve identified challenges and implemented solutions. This will show us that you’re ready to tackle any issues head-on!
Tailor Your Application to Us: Make your application stand out by tailoring it specifically to Smith and Brock. Mention our values and how they resonate with you. And remember, apply through our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at Smith & Brock Ltd
✨Know Your Customer
Before the interview, research Smith and Brock thoroughly. Understand their values, mission, and the specifics of their customer account management approach. This will help you demonstrate your alignment with their focus on relationships and responsibility.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing high-value accounts. Use specific examples that highlight your organisational skills, problem-solving abilities, and how you've built strong client relationships in the past.
✨Demonstrate Proactivity
Be ready to share instances where you identified opportunities for upselling or added value services. This shows that you’re not just reactive but can also think ahead and contribute to the growth of existing accounts.
✨Engage with Questions
Prepare thoughtful questions about the role and the company. Ask about their approach to customer satisfaction and how they measure success in account management. This shows your genuine interest and helps you assess if it’s the right fit for you.
