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- Tasks: Manage customer orders and resolve issues in a fast-paced environment.
- Company: Family-run fresh produce company in Greater London with a supportive culture.
- Benefits: Grocery perks, discounts at Sylva Café, and training for all experience levels.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Excellent communication and IT skills; team player attitude.
- Other info: Full-time night shift role with opportunities for growth.
The predicted salary is between 28000 - 42000 £ per year.
A family-run fresh produce company in Greater London is looking for a proactive Customer Service Advisor. This full-time role requires excellent communication and IT skills, and offers training for those without previous customer service experience.
Responsibilities include managing customer orders and resolving issues. Employees benefit from grocery perks and discounts at Sylva Café. The ideal candidate is a team player ready to thrive in a fast-paced setting.
Night-Shift Customer Service Champion (7pm-3am) employer: Smith and Brock Ltd
Contact Detail:
Smith and Brock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night-Shift Customer Service Champion (7pm-3am)
✨Tip Number 1
Get to know the company! Research their values and mission, especially since it's a family-run business. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will help you feel more confident when managing customer orders and resolving issues.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any relevant software or tools that might be used in customer service. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Night-Shift Customer Service Champion (7pm-3am)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in showing us you're the right fit for our family-run team.
Tailor Your Application: Make sure to customise your application for the Night-Shift Customer Service Champion role. Highlight any relevant experience or skills that match the job description, especially your communication and IT skills. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can thrive in a fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Smith and Brock Ltd
✨Know the Company
Before your interview, take some time to research the family-run fresh produce company. Understand their values, mission, and what makes them unique in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Champion, excellent communication is key. Prepare examples from your past experiences where you successfully resolved issues or helped customers. Practising clear and concise responses will demonstrate your ability to handle customer interactions smoothly.
✨Emphasise Teamwork
Since the role requires being a team player, think of instances where you've worked well with others. Be ready to discuss how you contribute to a positive team environment, especially in fast-paced settings. This will highlight your adaptability and collaborative spirit.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would manage customer orders or resolve common issues. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
