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- Tasks: Assist customers with orders and resolve issues via phone and email.
- Company: Family-run business focused on quality, integrity, and sustainability.
- Benefits: Weekly free groceries, 30% off at Sylva Café, and career progression opportunities.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and a willingness to learn; no prior experience needed.
- Other info: Fast-paced environment with a commitment to respect and fairness.
The predicted salary is between 11 - 14 £ per hour.
Location: Deptford
Salary: £12.8 per hour
At Smith and Brock, we’re not just in the business of fresh produce, we’re in the business of people, relationships, and responsibility. As a proudly family‑run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future.
We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.
We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team. In this role, you’ll be the first point of contact for our customers, helping with orders, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for. If you have a passion for great service, strong communication skills, and thrive in a fast‑paced environment, we’d love to hear from you. You don’t need previous experience in customer service (but if you have it, that’s also good!), we’ll teach you everything you need to know. What matters most is bringing the right attitude: a willingness to learn, a strong work ethic, and a genuine commitment to helping people. If that sounds like you, we’d love to have you on board.
What you will be doing:
- Handle customer orders, issues, and complaints by phone and email
- Work with various teams to ensure the smooth running of the daily ordering
- Identify and resolve problems to prevent any escalation
- Promote seasonal products to customers where relevant
What we are looking for:
- Possess similar experience in a previous role
- Excellent IT skills (able to learn new systems quickly)
- Able to work in a fast‑paced environment
- Team player and work well independently
- Available to work ASAP
What we offer:
- Enjoy a weekly free shop of groceries including vegetables and fruits (£25 value at company price)
- 30% off at Sylva Café
- Career Progression, our Team grew with us
- A workplace that values respect, fairness, and a shared commitment to excellence
- Join a company where integrity, quality, and people come first
Customer Service Advisor - Afternoon shift employer: Smith and Brock Ltd
Contact Detail:
Smith and Brock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Afternoon shift
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smith and Brock. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you’re chatting with the hiring team, let your friendly and proactive nature come through. They’re looking for someone who fits into their supportive environment, so don’t be afraid to let your true self shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Smith and Brock family. So, don’t wait – get your application in today!
We think you need these skills to ace Customer Service Advisor - Afternoon shift
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant skills or experiences that show you can handle orders and resolve issues effectively, even if it’s from a different field.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Smith and Brock Ltd
✨Know the Company Values
Before your interview, take some time to understand Smith and Brock's core values. They prioritise quality, integrity, and sustainability, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their family-run ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you've successfully resolved issues or helped someone out. This will show them you have the proactive attitude they’re looking for.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Think about how you would handle complaints or difficult customers. Practising these scenarios can help you feel more confident and ready to showcase your problem-solving skills during the interview.
✨Emphasise Your Willingness to Learn
Since previous experience isn’t a must, highlight your eagerness to learn and adapt. Share instances where you've quickly picked up new skills or systems in the past. This will reassure them that you’re ready to dive into the role and contribute positively to their team.
