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- Tasks: Assist customers with orders and resolve issues via phone and email.
- Company: Join a family-run company that values integrity and quality.
- Benefits: Weekly free groceries, 30% off at Sylva Café, and career progression.
- Why this job: Be the friendly face of customer service and make a real difference.
- Qualifications: Strong communication skills and a willingness to learn.
- Other info: Fast-paced environment with a supportive team culture.
Customer Service Advisor – Afternoon shift
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This range is provided by Smith and Brock Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service Advisor
đź“Ť Location: Deptford
🕓 Full-time: 15pm to Midnight – 40 hours – 2 days OFF including Sunday
đź’Ľ Salary: ÂŁ12.8 per hour
At Smith and Brock, we’re not just in the business of fresh produce, we’re in the business of people, relationships, and responsibility. As a proudly family‑run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.
We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team. In this role, you’ll be the first point of contact for our customers, helping with orders, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for. If you have a passion for great service, strong communication skills, and thrive in a fast‑paced environment, we’d love to hear from you.
You don’t need previous experience in customer service (but if you have is also good!), we’ll teach you everything you need to know. What matters most is bringing the right attitude: a willingness to learn, a strong work ethic, and a genuine commitment to helping people. If that sounds like you, we’d love to have you on board.
What you will be doing:
- Handle customer orders, issues, and complaints by phone and email
- Work with various teams to ensure the smooth running of the daily ordering
- Identify and resolve problems to prevent any escalation
- Promote seasonal products to customers where relevant
What we are looking for:
- Possess similar experience in a previous role
- Excellent IT skills (able to learn new systems quickly)
- Able to work in a fast‑paced environment
- Team player and work well independently
- Working shift patterns: 7pm to 3am (this is a night shift)
- Available to work ASAP
What we offer:
- Enjoy a weekly free shop of groceries including vegetables and fruits (ÂŁ25 value at company price)
- 30% off at Sylva Café
- Welcome Smith & Brock Water bottle
- Career Progression, our Team grew with us
- A workplace that values respect, fairness, and a shared commitment to excellence
- Join a company where integrity, quality, and people come first
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Customer Service Advisor - Afternoon shift employer: Smith and Brock Ltd
Contact Detail:
Smith and Brock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Afternoon shift
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smith and Brock. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for customers. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your proactive attitude and ability to handle challenges, which is exactly what Smith and Brock is looking for.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Smith and Brock. Don’t miss out!
We think you need these skills to ace Customer Service Advisor - Afternoon shift
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences that align with what we’re looking for in a Customer Service Advisor. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smith and Brock Ltd
✨Know the Company Values
Before your interview, take some time to understand Smith and Brock's core values. They prioritise integrity, quality, and sustainability, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their family-run ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively resolved issues or helped customers. Even if you don't have direct experience, think of times when you've helped friends or family solve problems—this can show your proactive attitude and willingness to learn.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle pressure. Think of specific situations where you've successfully managed multiple tasks or dealt with challenging situations. This will show that you can thrive in the dynamic setting at Smith and Brock.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they promote seasonal products. This shows your interest in the role and helps you gauge if the company culture is the right fit for you.