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- Tasks: Manage customer accounts and build strong relationships while ensuring high service standards.
- Company: Smith and Brock, a family-run business focused on fresh produce and sustainability.
- Benefits: Free fruit and veg shop, flexible work environment, performance bonuses, and travel expenses.
- Why this job: Join a supportive team and make a real impact in customer satisfaction and retention.
- Qualifications: Experience in account management or sales with strong organisational and communication skills.
- Other info: Opportunity to grow in a dynamic environment with a focus on integrity and quality.
The predicted salary is between 36000 - 60000 £ per year.
At Smith and Brock, we’re not just in the business of fresh produce we’re in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.
We are seeking a highly motivated and organised professional to take on a customer-focused account management role. This position is ideal for someone with proven experience managing customer accounts, who has experience in a structured environment and excels at building strong client relationships. The role involves overseeing operational needs for key customers and ensuring consistently high service standards across the business.
Key Responsibilities- Act as the primary point of contact for Smith & Brock’s largest customer.
- Oversee daily operational needs across all London sites, ensuring order frequency, quality and service levels, and communication run smoothly.
- Build strong, long-term relationships with various teams that support customer satisfaction and retention.
- Understand the customer’s business requirements, challenges, and growth opportunities.
- Conduct regular account reviews to ensure expectations are met and exceeded.
- Work closely with internal teams (operations, logistics, procurement, customer service) to deliver consistently high service levels.
- Proactively identify and implement opportunities for upselling or added value services.
- Grow existing accounts by developing tailored sales strategies and recommending appropriate product solutions.
- Proven experience in account management, sales, or a combined commercial role, ideally managing high-value or complex customer accounts.
- Strong organisational and operational discipline, with experience working in a structured environment.
- Excellent problem-solving skills and a proactive approach to customer service.
- Ability to manage and nurture high-value accounts effectively.
- Exceptional communication, negotiation, and interpersonal skills.
- Highly organised, capable of managing multiple priorities simultaneously.
- Confident, commercially driven, and customer-focused mindset.
- Comfortable working independently and collaboratively with cross-functional teams.
- Proficiency in Excel and data reporting.
- Knowledge of fresh produce, FMCG, foodservice, or hospitality sectors is advantageous but not essential.
- Full UK driving licence (role may require customer visits).
- Professional, positive, and adaptable.
- Strong relationship-builder with credibility and integrity.
- Analytical thinker with problem-solving abilities.
- Resilient, persistent, and motivated by success.
- Organised and able to work on multiple projects/accounts at the same time.
- Able to represent Smith & Brock with confidence and professionalism at all times.
- Free veg and fruit shop weekly (Value of £1300 per year!)
- Flexible environment.
- Performance Bonus.
- Travel Expenses.
Customer Account Manager employer: Smith and Brock Ltd
Contact Detail:
Smith and Brock Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies like Smith and Brock value authenticity, so don’t be afraid to share your passion for customer service and fresh produce.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific customer scenarios or operational challenges. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reinforce those strong relationships we’re all about!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and authenticity can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Account Manager role. Highlight your relevant experience in account management and how it aligns with our values at Smith and Brock. This shows us that you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Smith and Brock Ltd
✨Know Your Customer Inside Out
Before the interview, do your homework on Smith and Brock. Understand their values, their approach to customer relationships, and how they operate in the fresh produce sector. This will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong client relationships. Be ready to discuss specific strategies you used to understand customer needs and how you went above and beyond to ensure their satisfaction.
✨Demonstrate Organisational Skills
Since the role requires managing multiple priorities, come prepared with examples of how you've effectively organised your workload in previous positions. Highlight any tools or methods you use to stay on top of tasks and ensure high service levels.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've faced challenges in account management and how you resolved them. This will showcase your proactive approach and ability to think on your feet, which is crucial for this role.
