Support Advisor

Overview

Support Advisor Safe Spaces

Location: Hybrid working – mixture of home working and in the Plymouth Office

Salary: £24,956 per annum (Rising to £25,350 per annum on successful completion of probation)

Vacancy Type: Permanent, Full Time

Role

The Safe Spaces Support Advisor will be the first point of contact for Survivors of Church related abuse accessing the Safe Spaces service, including operating the helpline, monitoring an email inbox and live chat. They will make first contact with all new referrals into the Safe Spaces service within 24 hours of receipt of referral and assist in operating group peer support for Survivors.

Responsibilities

• Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service.
• Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact until such a time as they decide to make a referral.
• Ensure that the victim feels supported, listened to and believed.
• Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager.
• Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support.
• Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise.
• Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts. Signpost/refer and broker access to information advice and support.
• Support the Survivor Advocates during busy periods to ensure clients are provided with regular and effective contact and support.
• Confirm clients are seen by aftercare services and collect feedback from partner agencies. Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service.
• Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms.
• Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned.
• Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe.
• Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals.

Skills and Qualifications

• Literacy skills and experience working with databases.
• Experience Supporting victims of abuse, or working with vulnerable people.
• Understand domestic abuse, sexual violence or church related abuse including the impact domestic abuse, sexual violence or church related abuse has on victims.
• Understand safeguarding issues (children and vulnerable adults) and the legal responsibilities surrounding these issues.
• Understanding the principles of risk assessment, safety planning and risk management for victims of domestic abuse, sexual violence or church related abuse.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Handling confidential and sensitive information appropriately.
• Have excellent IT skills including Word and Excel spreadsheets and be able to compile detailed data analysis reports.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

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