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- Tasks: Assess and respond to parking enforcement appeals while maintaining organised records.
- Company: Join Smiley & Co, Ltd., a leading provider of environmental services in Ealing.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a supportive team environment.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Strong communication skills and a willingness to learn about PCN procedures required.
- Other info: Entry-level position with opportunities for growth and professional development.
The predicted salary is between 24800 - 28800 £ per year.
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Parking Enforcement Appeals Officer (Contract Support Officer)
Parking Enforcement Appeals Officer (Contract Support Officer)
Location: Ealing, London
Salary: £28,808 per annum
Our client provides high-quality Waste Collection, Street Cleansing, Grounds Maintenance, Parking services and other environmental services for their customers, the London Borough of Ealing, its residents and other service users.
An opportunity has now arisen in their Parking Services team for a Contract Support Officer.
This role will require you to respond to first line PCN challenges/appeals.
The Role
- To assess appeals and challenges submitted in response to PCNs.
- Drafting and issuing responses to appellants
- Maintaining accurate and organised records of appeals submitted, decisions and correspondence.
Skills And Qualifications
- Excellent communication skills both written and verbal.
- City and Guilds Level 3 Award in Notice Processing or equivalent. or willingness to acquire the relevant qualifications.
- Knowledge of PCN appeals procedures, relevant legislation and compliance requirements.
Benefits
- £28,808.00 per annum
- 40 hours per week
- Company pension
- 24 days holiday plus bank-holidays
- Employee benefits
- Employee Assistance Programme (EAP service)
- Supportive team environment
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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Parking Enforcement Appeals Officer employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Enforcement Appeals Officer
✨Tip Number 1
Familiarise yourself with the PCN appeals process and relevant legislation. Understanding the ins and outs of how appeals are assessed will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. As you'll be drafting responses to appellants, being articulate and clear is crucial for this role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to PCN challenges and appeals to demonstrate your problem-solving skills.
We think you need these skills to ace Parking Enforcement Appeals Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Enforcement Appeals Officer. Familiarise yourself with the PCN appeals process and the skills required for the role.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your communication skills and any previous roles that involved handling appeals or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the position. Mention your understanding of PCN procedures and your willingness to acquire any necessary qualifications.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Know Your PCN Procedures
Familiarise yourself with the procedures and legislation surrounding Penalty Charge Notices (PCNs). Understanding the appeals process will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Parking Enforcement Appeals Officer, excellent written and verbal communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to highlight your skills during the interview.
✨Organisational Skills Matter
This role requires maintaining accurate records of appeals and decisions. Be ready to discuss your organisational strategies and any tools or methods you use to keep track of important information efficiently.
✨Express Willingness to Learn
If you don't have the City and Guilds Level 3 Award in Notice Processing yet, express your eagerness to acquire it. Showing a proactive attitude towards professional development can set you apart from other candidates.
