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- Tasks: Lead and manage services, ensuring high-quality delivery and strategic alignment.
- Company: Join a respected charity supporting community groups in Ealing and Hounslow for over 30 years.
- Benefits: Enjoy flexible hybrid working, 25 days annual leave, and a pension contribution.
- Why this job: Make a real impact in the community while developing your leadership skills in a supportive environment.
- Qualifications: Extensive experience in senior management roles and strong communication skills are essential.
- Other info: This is a 1-year fixed-term contract with potential for extension based on funding.
The predicted salary is between 28000 - 32000 ÂŁ per year.
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Location: Hybrid – Organisation offices in Ealing and Hounslow, with flexibility for remote working
Salary: £35,000 – £38,000 pro rata (dependent on experience) Hours : 21 hours per week Contract : : 1-year fixed term (with possibility of extension, subject to funding) Our client is a registered local charity that has been supporting voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012. The Role
The Head of Services provides strategic and operational leadership across all of the organisation's service delivery. Reporting directly to the CEO, this role ensures that services are delivered to a high standard, aligned with organisational priorities, and responsive to community needs. The post-holder will line manage the Head of Partnerships and Development, lead the coordination of all programme areas (including ad hoc projects), develop corporate relationships, and deputise for the CEO when required. Key Responsibilities
Strategic Service Leadership
- Lead strategic oversight of all programmes and services across the organisation.
- Translate strategic priorities into operational plans and measurable outcomes. – Shape new or emerging projects in line with the organisation's vision and evolving needs.
- Deputise for the CEO as required, providing leadership continuity and external representation.
Project and Programme Oversight
- Oversee delivery of projects to ensure quality, compliance, and achievement of targets.
- Manage ad hoc and time-limited projects as needed by funders or emerging opportunities.
- Support project leads to ensure consistent service standards, effective evaluation, and impact reporting.
- Identify delivery risks and implement solutions in a timely and effective manner.
Team Leadership and Management
- Line manage the Head of Partnerships and Development and other key service staff.
- Cultivate a values-based, supportive, and high-performing team culture.
- Provide supervision, coaching, and development support to ensure strong delivery.
Monitoring, Evaluation and Reporting
- Ensure high-quality data collection and outcome reporting across all services.
- Lead performance monitoring and contribute to internal and external reporting cycles.
- Use evaluation insights to drive continuous improvement and learning.
Stakeholder, Partnership and Corporate Engagement
- Represent EHCVS in key borough partnerships, forums, and sector events.
- Maintain and grow relationships with public, voluntary, and corporate sector partners. – Develop strategic corporate relationships that support community investment and engagement.
- Collaborate with consortia and delivery partners to maximise impact and shared learning.
Governance and Organisational Development
- Ensure services operate within all relevant organisational policies and legal frameworks (e.g. safeguarding, GDPR, health & safety, equality and diversity). – Lead the review and updating of internal HR policies and procedures, working in consultation with the CEO and staff where appropriate.
- Prepare revised HR policies and procedures for Board approval, ensuring they are legally compliant and aligned with organisational values and best practice. – Contribute to strategic planning, organisational learning, and internal process improvements.
- Deputise for the CEO to ensure effective leadership in their absence.
Essential
Skills and Qualifications
- Extensive experience in senior service or programme management roles in the VCSE, public, or social enterprise sector.
- Experience managing senior staff and overseeing complex projects.
- Proven ability to develop and manage relationships across sectors, including the corporate sector.
- Excellent communication, leadership, and strategic thinking skills.
- Experience representing an organisation externally and deputising at senior level.
- Strong track record in performance management, evaluation, and quality assurance.
Desirable
- Experience working in a local infrastructure or second-tier organisation.
- Knowledge of the VCSE and funding environment in Ealing and Hounslow.
- Understanding of social value, corporate social responsibility, or business engagement in a charitable context.
Benefits
- Leave: 25 days annual leave pro rata + bank holidays
- Pension: Up to 3% employer-matched contribution
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply. LNKD1_UKTJ
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Management
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Industries
Strategic Management Services
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Head of Services (London) employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Services (London)
✨Tip Number 1
Familiarise yourself with the local voluntary and community sector landscape in Ealing and Hounslow. Understanding the specific needs and challenges faced by these communities will help you demonstrate your strategic insight during interviews.
✨Tip Number 2
Network with professionals in the VCSE sector, especially those who have experience in senior management roles. Attend local events or forums to build relationships and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in managing complex projects and leading teams. Be ready to provide examples of how you've successfully overseen service delivery and ensured quality compliance in previous roles.
✨Tip Number 4
Research the organisation's current projects and partnerships. Being knowledgeable about their work will allow you to tailor your conversation and show how your vision aligns with their goals during the interview process.
We think you need these skills to ace Head of Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior service or programme management roles, particularly within the VCSE, public, or social enterprise sectors. Emphasise your leadership skills and any experience managing complex projects.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Head of Services role. Mention specific examples of how you've successfully led teams, managed projects, and developed stakeholder relationships.
Highlight Relevant Achievements: When detailing your experience, focus on quantifiable achievements that demonstrate your ability to oversee service delivery and ensure quality compliance. Use metrics where possible to showcase your impact.
Showcase Your Understanding of the Sector: Demonstrate your knowledge of the VCSE and funding environment in Ealing and Hounslow. Mention any relevant connections or experiences that illustrate your understanding of community needs and corporate engagement in a charitable context.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Understand the Organisation's Mission
Before your interview, take some time to research the charity's mission and values. Understanding their goals will help you align your answers with their vision and demonstrate your commitment to their cause.
✨Prepare for Strategic Questions
Given the role's focus on strategic leadership, be ready to discuss how you've successfully led projects or teams in the past. Prepare specific examples that showcase your ability to translate strategic priorities into operational plans.
✨Showcase Your Leadership Style
As a candidate for Head of Services, it's crucial to convey your leadership style. Be prepared to discuss how you cultivate a supportive team culture and how you manage and develop staff to achieve high performance.
✨Demonstrate Stakeholder Engagement Skills
The role involves representing the organisation in various partnerships. Prepare to share examples of how you've built and maintained relationships across sectors, particularly with corporate partners, to highlight your networking skills.
