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- Tasks: Lead and manage services, ensuring high-quality delivery and community responsiveness.
- Company: Join a well-established charity supporting local communities in Ealing and Hounslow for over 30 years.
- Benefits: Enjoy flexible hybrid working, 25 days annual leave pro rata, and a pension scheme.
- Why this job: Make a real impact in the community while developing your leadership skills in a supportive environment.
- Qualifications: Extensive experience in senior management roles and strong communication skills are essential.
- Other info: This is a 1-year fixed-term contract with potential for extension based on funding.
The predicted salary is between 35000 - 38000 £ per year.
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Location: Hybrid – Organisation offices in Ealing and Hounslow, with flexibility for remote working
Salary: £35,000 – £38,000 pro rata (dependent on experience)
Hours : 21 hours per week
Contract : : 1-year fixed term (with possibility of extension, subject to funding)
Our client is a registered local charity that has been supporting voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012.
The Role
The Head of Services provides strategic and operational leadership across all of the organisation\’s service delivery. Reporting directly to the CEO, this role ensures that services are delivered to a high standard, aligned with organisational priorities, and responsive to community needs. The post-holder will line manage the Head of Partnerships and Development, lead the coordination of all programme areas (including ad hoc projects), develop corporate relationships, and deputise for the CEO when required.
Key Responsibilities
Strategic Service Leadership
- Lead strategic oversight of all programmes and services across the organisation.
- Translate strategic priorities into operational plans and measurable outcomes. – Shape new or emerging projects in line with the organisation\’s vision and evolving needs.
- Deputise for the CEO as required, providing leadership continuity and external representation.
Project and Programme Oversight
- Oversee delivery of projects to ensure quality, compliance, and achievement of targets.
- Manage ad hoc and time-limited projects as needed by funders or emerging opportunities.
- Support project leads to ensure consistent service standards, effective evaluation, and impact reporting.
- Identify delivery risks and implement solutions in a timely and effective manner.
Team Leadership and Management
- Line manage the Head of Partnerships and Development and other key service staff.
- Cultivate a values-based, supportive, and high-performing team culture.
- Provide supervision, coaching, and development support to ensure strong delivery.
Monitoring, Evaluation and Reporting
- Ensure high-quality data collection and outcome reporting across all services.
- Lead performance monitoring and contribute to internal and external reporting cycles.
- Use evaluation insights to drive continuous improvement and learning.
Stakeholder, Partnership and Corporate Engagement
- Represent EHCVS in key borough partnerships, forums, and sector events.
- Maintain and grow relationships with public, voluntary, and corporate sector partners. – Develop strategic corporate relationships that support community investment and engagement.
- Collaborate with consortia and delivery partners to maximise impact and shared learning.
Governance and Organisational Development
- Ensure services operate within all relevant organisational policies and legal frameworks (e.g. safeguarding, GDPR, health & safety, equality and diversity). – Lead the review and updating of internal HR policies and procedures, working in consultation with the CEO and staff where appropriate.
- Prepare revised HR policies and procedures for Board approval, ensuring they are legally compliant and aligned with organisational values and best practice. – Contribute to strategic planning, organisational learning, and internal process improvements.
- Deputise for the CEO to ensure effective leadership in their absence.
Essential
Skills and Qualifications
- Extensive experience in senior service or programme management roles in the VCSE, public, or social enterprise sector.
- Experience managing senior staff and overseeing complex projects.
- Proven ability to develop and manage relationships across sectors, including the corporate sector.
- Excellent communication, leadership, and strategic thinking skills.
- Experience representing an organisation externally and deputising at senior level.
- Strong track record in performance management, evaluation, and quality assurance.
Desirable
- Experience working in a local infrastructure or second-tier organisation.
- Knowledge of the VCSE and funding environment in Ealing and Hounslow.
- Understanding of social value, corporate social responsibility, or business engagement in a charitable context.
Benefits
- Leave: 25 days annual leave pro rata + bank holidays
- Pension: Up to 3% employer-matched contribution
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
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Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Management
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Industries
Strategic Management Services
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Head of Services employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Services
✨Tip Number 1
Familiarise yourself with the local community in Ealing and Hounslow. Understanding the specific needs and challenges faced by the voluntary and community sector in these areas will help you demonstrate your commitment and insight during interviews.
✨Tip Number 2
Network with professionals in the VCSE sector. Attend local events or forums where you can meet potential colleagues and stakeholders. Building relationships now can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the organisation's values. Think about examples from your past experience that showcase your ability to lead teams and manage complex projects effectively.
✨Tip Number 4
Research the organisation’s current projects and partnerships. Being knowledgeable about their work will allow you to speak confidently about how you can contribute to their mission and enhance their service delivery.
We think you need these skills to ace Head of Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior service or programme management roles, particularly within the VCSE, public, or social enterprise sectors. Emphasise your leadership skills and any experience managing complex projects.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Head of Services role. Mention specific examples of how you've successfully led teams, managed projects, and developed stakeholder relationships.
Highlight Relevant Skills: Clearly outline your communication, strategic thinking, and performance management skills. Provide evidence of your ability to represent an organisation externally and your experience in governance and organisational development.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Understand the Organisation's Mission
Before the interview, take some time to research the charity's mission and values. Understanding their goals will help you align your answers with what they are looking for in a candidate.
✨Prepare Examples of Leadership Experience
As the Head of Services, you'll need to demonstrate your leadership skills. Prepare specific examples from your past roles where you've successfully led teams or projects, focusing on outcomes and impact.
✨Familiarise Yourself with Local Needs
Since the role involves responding to community needs in Ealing and Hounslow, be prepared to discuss your understanding of the local voluntary and community sector landscape and how you can address its challenges.
✨Showcase Your Strategic Thinking
The role requires strategic oversight of programmes. Be ready to discuss how you would translate strategic priorities into operational plans, and provide examples of how you've done this in previous positions.
