At a Glance
- Tasks: Be the friendly voice helping customers with their queries, both online and face-to-face.
- Company: Join Smiley & Co, a leading not-for-profit housing association in Blaenau Gwent.
- Benefits: Enjoy hybrid working, 33 days annual leave, and a range of perks including shopping discounts.
- Other info: Flexible working hours and a commitment to employee development make this a great opportunity.
- Why this job: Make a real difference in people's lives while being part of a supportive community-focused team.
- Qualifications: Great people skills, problem-solving abilities, and experience in customer service are essential.
The predicted salary is between 22000 - 26000 € per year.
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Location: Blaina, Blaenau Gwent (Hybrid Working)
Salary: £26,107.10 per annum
Hours: 37 hours per week
Vacancy Type: Fixed Term Contract (12 months)
Our client was established in 2010 as a not-for-profit housing association, with almost 6,000 homes they are the largest provider of affordable homes in Blaenau Gwent. Their focus is to deliver high levels of customer satisfaction in all aspects of the service that they offer. Part of that is to ensure their customers\' homes meet the Welsh Housing Quality Standards, and that is why since 2010 they have invested over £130 million in their homes.
They are proud to announce that they recently achieved their Great Place to Work certification, demonstrating their commitment to ensuring the organisation fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their job, they\'re a big employer in the area, and they\'re looking for a Customer Services Advisor to join their Team.
The Role
Working in their Customer Services Team, you\'ll be one of the first people their customers speak to, providing a welcoming, helpful, and professional service to everyone who gets in touch with them. Whether it\'s over the phone, by email, online, or face-to-face, you\'ll be the friendly voice and trusted support that helps their tenants feel listened to and looked after.
You\'ll handle a wide range of enquiries, using your great people skills to understand what each customer needs and making sure they\'re pointed in the right direction. No two calls are the same, and you\'ll play a key role in helping tenants feel supported, whatever their query.
You\'ll work closely with teams across the organisation to resolve issues quickly, update systems accurately, and ensure services are tailored to individual needs. This is a rewarding role where your ability to stay calm, think on your feet, and show empathy will make a real difference in people\'s lives every day.
If you enjoy helping others, solving problems, and being part of a positive, community-focused team, they\'d love to hear from you.
Working Pattern
As a Customer Services Advisor, you will work 37 hours per week.
Their Customer Services Team work Monday to Friday, providing support between 8:00 am and 5:00 pm. Your working pattern will change daily throughout the week, with example working patterns including:
- 8:00 am to 4:00 pm
- 8:15 am to 4:15 pm
- 8:30 am to 4:30 pm
- 9:00 am to 5:00 pm
- Demonstrate integrity and support for their values
- Be a self-starter, driven, enthusiastic and customer-focused
- Enjoy working under their own initiative
- Have excellent people skills, be very personable and able to develop good working relationships.
- Be able to demonstrate excellent written and verbal skills.
- Be able to problem solve and make sound judgments.
- Be able to communicate clearly with people with a wide variety of support needs.
- Be able to maintain a professional and calm manner under pressure.
- A good level of Literacy and Numeracy
- Experience of delivering front-line services and dealing with a wide range of customer enquiries
- Experience of using Microsoft Office (Such as Microsoft Word and Excel)
- Hybrid Working
- Free on-site parking
- 33 days of annual leave (including bank holidays)
- Defined Contribution Pension Scheme
- Occupational Sick Pay
- Training and Development opportunities
- A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
- Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Administrative and Support Services
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#J-18808-LjbffrCustomer Services Advisor in Abertillery employer: Smiley & Co, Ltd.
Smiley & Co, Ltd. is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Blaina, Blaenau Gwent. With hybrid working options, generous annual leave, and a commitment to training and development, employees can thrive while making a meaningful impact in the community. The recent Great Place to Work certification reflects their dedication to fostering a positive environment where every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Abertillery
✨Tip Number 1
Familiarise yourself with the values and mission of Smiley & Co, Ltd. Understanding their commitment to customer satisfaction and community focus will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your people skills by thinking of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle a variety of enquiries effectively.
✨Tip Number 3
Practice staying calm under pressure. You might encounter challenging situations in customer service, so being able to articulate how you manage stress and maintain professionalism will be crucial.
✨Tip Number 4
Network with current or former employees of Smiley & Co, Ltd. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Services Advisor in Abertillery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Services Advisor role. Emphasise your people skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Smiley & Co, Ltd., and how your values align with theirs.
Showcase Your Communication Skills:Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your message. Use a friendly yet professional tone.
Highlight Relevant Qualifications:If you have any qualifications or training related to customer service or communication, be sure to include them in your application. This could set you apart from other candidates.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Show Your People Skills
As a Customer Services Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and problem-solving skills.
✨Demonstrate Your Initiative
Employers love candidates who take the initiative. Be prepared to discuss situations where you proactively resolved issues or improved processes. This will highlight your self-starter attitude and enthusiasm for customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various customer enquiries. Practice responding to common situations you might face in the role, such as dealing with an upset customer or managing multiple queries at once.
✨Research the Company Culture
Understanding the company's values and culture is key. Familiarise yourself with Smiley & Co's commitment to customer satisfaction and community focus. Mentioning this during your interview will show that you're aligned with their mission and ready to contribute positively.
