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For Companies At a Glance
- Tasks: Coordinate small projects and manage client communications in a fast-paced environment.
- Company: Reputable company based in Huddersfield with a focus on project delivery.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on project success.
- Qualifications: Experience in customer service and strong administrative skills required.
- Other info: Flexible working hours and potential for career advancement.
The predicted salary is between 28000 - 30000 £ per year.
Overview
Location: Huddersfield
Salary: £28,000 – £30,000 per annum
Vacancy Type: Permanent, Full Time
Our client is looking for a highly organised and process-driven Contracts Coordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.
The Role
- Support the Project Manager in coordinating and delivering small project works and reactive call-outs.
- Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
- Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
- Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
- Follow structured processes for job logging, client updates, and documentation.
- Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
- Monitor project timelines and escalate delays or issues as needed.
- Maintain accurate records and documentation for all project activities.
- Collaborate with internal teams to ensure smooth handover and completion of works.
Skills And Qualifications
- Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
- Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
- Understanding of purchase orders, invoicing, and quoting processes.
- Excellent telephone manner and written communication skills.
- Ability to follow structured processes and work under pressure.
- Experience managing customer portals and logging reactive works.
- Flexibility to handle out-of-hours queries and coordinate with field engineers.
- Experience in project administration or coordination. (Desirable)
- Familiarity with scheduling systems or job management software. (Desirable)
- Knowledge of facilities management or service delivery environments. (Desirable)
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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Contracts Coordinator employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Contracts Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for project coordination roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 3
Show off your skills! Create a portfolio or a document that highlights your previous helpdesk and customer service experiences. Include examples of how you managed multiple tasks and communicated effectively with clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contracts Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk and customer service roles. We want to see how you've thrived in fast-paced environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contracts Coordinator role. Mention your organisational skills and how you manage multiple tasks effectively.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your excellent telephone manner and written communication skills. Keep it professional but friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Smiley & Co, Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contracts Coordinator role. Familiarise yourself with the key responsibilities like managing reactive jobs and client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service experience, prepare examples from your past roles where you've successfully handled client queries or resolved issues. Highlight your ability to maintain clear communication and manage multiple tasks, as these are crucial for success in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing out-of-hours calls or coordinating with engineers. Think of relevant experiences where you’ve had to think on your feet and provide timely solutions, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
As a Contracts Coordinator, being organised is key. Prepare to discuss how you keep track of project timelines, manage documentation, and follow structured processes. You might even want to bring along examples of how you've successfully managed similar tasks in previous roles.
