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- Tasks: Serve food and drinks, ensuring a welcoming café environment for all visitors.
- Company: Join a charity dedicated to providing compassionate care in Rotherham since 1996.
- Benefits: Enjoy 30 days leave, 50% meal discounts, and pay enhancements for evenings and weekends.
- Why this job: Make a meaningful impact while working in a supportive, community-focused atmosphere.
- Qualifications: Experience in hospitality or customer service; Level 2 Food Safety preferred.
- Other info: Flexible hours available across three café locations, including weekend shifts.
The predicted salary is between 19000 - 27000 £ per year.
Location: Rotherham
Salary: £23,875 per annum FTE
Hours: 2x part-time positions available, 14 hours per week and 16 hours per week
The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end-of-life care since 1996.
The Role
Their café spaces are community hubs where staff, patients, families, and supporters come together, providing more than just food and drink. As a Café Assistant, you will create a warm, welcoming environment, ensuring visitors experience kindness and excellent service. This role supports their Living Life's Wishes strategy, making every moment meaningful for those in need. Positions are available across all three Café locations: Swinton, Parkgate, and Broom Road, with varying hours, including weekend-only shifts.
Key Responsibilities
- Food & Drink Service: Prepare and serve food and beverages, ensuring high-quality presentation. Operate the till, handle cash and card payments, and maintain accurate records. Follow all food safety and hygiene protocols. Assist in setting up and closing down the café, ensuring cleanliness and readiness.
- Customer Service & Engagement: Provide friendly, welcoming, and efficient service to all customers. Be knowledgeable about menu items and assist customers with dietary requirements or allergens. Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.
- Food Safety & Hygiene: Adhere to Level 2 Food Safety in Catering requirements. Follow HACCP procedures and maintain food temperature logs. Assist in allergen management by following supervisor-led procedures and communicating dietary information to customers. Assist in stock rotation and monitor use-by dates. Ensure all café areas meet hygiene and cleanliness standards.
- Teamwork & Support: Work closely with the Café Supervisor for smooth daily operations. Support volunteers and new team members with guidance and encouragement. Assist in training volunteers in café operations. Assist with stock management and report shortages.
Skills and Qualifications
- Experience in a café, hospitality, or customer service environment.
- Level 2 Food Safety in Catering (or willingness to obtain before starting).
- Friendly, approachable, and able to work well with the public.
- Ability to work in a fast-paced environment while maintaining high standards.
- Basic numeracy skills for cash handling and stock monitoring.
Benefits
- 30 days annual leave plus bank holidays, with an additional day every 5 years.
- A supportive and comfortable working environment in a calm, compassionate setting.
- Free hassle-free parking nearby.
- 50% discount on meals and drinks for staff.
- 6% pension scheme after probation and Life Assurance (4x salary).
- Training and development support.
- Pay enhancements: 25% extra for evening and weekend shifts, double pay for bank holidays.
To Apply
If you believe you are suitable and wish to work for this reputable organization, please apply without delay.
Café Assistant employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Assistant
✨Tip Number 1
Familiarise yourself with the hospice's mission and values. Understanding their commitment to providing compassionate care will help you connect with the team and demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Be ready to discuss specific situations where you went above and beyond for customers, as this is crucial for a Café Assistant.
✨Tip Number 3
Research common food safety practices and be prepared to discuss them. Since the role requires adherence to food safety protocols, demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 4
Engage with the community by visiting the café locations if possible. This will give you insight into the atmosphere and customer interactions, allowing you to speak more authentically about your experience and enthusiasm for the role.
We think you need these skills to ace Café Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Café Assistant position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Personal Statement: Write a personal statement that reflects your passion for providing excellent customer service and your understanding of the hospice's mission. Mention any previous experience in a café or similar environment, and how you can contribute to creating a welcoming atmosphere.
Highlight Relevant Skills: Make sure to emphasise your skills related to food safety, cash handling, and teamwork. If you have Level 2 Food Safety in Catering certification, mention it prominently. If not, express your willingness to obtain it before starting.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Show Your Passion for Customer Service
As a Café Assistant, your role revolves around providing excellent service. Make sure to express your enthusiasm for helping others and creating a welcoming atmosphere during the interview.
✨Demonstrate Food Safety Knowledge
Since food safety is crucial in this role, be prepared to discuss your understanding of hygiene protocols and any relevant experience you have. If you don't have Level 2 Food Safety in Catering yet, mention your willingness to obtain it.
✨Be Ready to Discuss Teamwork
This position requires collaboration with the Café Supervisor and volunteers. Share examples from your past experiences where you successfully worked as part of a team, highlighting your supportive nature.
✨Know the Menu and Dietary Needs
Familiarise yourself with common café menu items and dietary requirements. During the interview, show that you can engage with customers about their needs and preferences, which will demonstrate your readiness for the role.