At a Glance
- Tasks: Serve food and drinks, ensuring a welcoming café environment for all visitors.
- Company: Join a charity hospice in Rotherham dedicated to providing compassionate end-of-life care since 1996.
- Benefits: Enjoy a competitive salary, supportive team culture, and the chance to make a real difference.
- Other info: Full-time role with opportunities to support and train volunteers.
- Why this job: Be part of a community hub, creating meaningful moments for patients and their families.
- Qualifications: Previous café or customer service experience is preferred; Level 2 Food Safety is a plus.
The predicted salary is between 19800 - 23850 £ per year.
Salary: £23,850 per annum (For 37.5 hrs FTE)
Vacancy Type: Permanent, Full Time, 40 hours per week
The Hospice is a charity committed to the people of Rotherham, offering specialist palliative and end of life cancer care to their community since 1996.
The Role
At the Hospice, the café spaces are more than just places to grab a coffee, they are community hubs where staff, patients, families, and supporters come together.
As a Café Assistant, you play a key role in creating a warm, welcoming, and supportive environment, ensuring every visitor experiences kindness and excellent service. In line with their Living Life\'s Wishes strategy, this role is about more than food and drink, it\'s about making every moment meaningful for those who need them.
Key Responsibilities
Food & Drink Service:
- Prepare and serve food and beverages, ensuring high-quality presentation.
- Operate the till, handle cash and card payments, and maintain accurate records.
- Follow all food safety and hygiene protocols.
- Assist in setting up and closing down the café, ensuring cleanliness and readiness.
- Provide friendly, welcoming, and efficient service to all customers.
- Be knowledgeable about menu items and assist customers with any dietary requirements or allergens.
- Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.
- Adhere to Level 2 Food Safety in Catering requirements.
- Follow HACCP procedures and maintain food temperature logs.
- Assist in allergen management by following supervisor-led allergen procedures and communicating dietary information to customers.
- Assist in stock rotation and monitor use-by dates.
- Ensure all areas of the café meet hygiene and cleanliness standards.
- Work closely with the Café Supervisor to ensure smooth daily operations.
- Support volunteers and new team members with guidance and encouragement.
- Assist in training and supporting volunteers in daily café operations.
- Assist with stock management and reporting any shortages.
- Previous experience in a café, hospitality, or customer service environment.
- Level 2 Food Safety in Catering (or willingness to obtain before starting).
- Friendly, approachable, and able to work well with the public.
- Ability to work in a fast-paced environment while maintaining high standards.
- Basic numeracy skills for cash handling and stock monitoring.
- A warm, friendly, and approachable nature.
- Strong communication skills and the ability to engage with people from all walks of life.
- A commitment to maintaining high standards of hygiene and food safety.
- A team player who is willing to support colleagues and volunteers.
- The ability to remain calm under pressure and manage busy periods efficiently.
If you feel you are a suitable candidate and would like to work for this reputable Hospice, please do not hesitate to apply.
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Café Assistant in Rotherham employer: Smiley & Co, Ltd.
The Hospice in Rotherham is an exceptional employer, dedicated to fostering a supportive and compassionate work environment for its staff. As a Café Assistant, you will not only contribute to the community by providing excellent service but also enjoy opportunities for personal growth and development within a charity that values every team member's role in making meaningful moments for patients and their families. With a focus on teamwork and a commitment to high standards, working here means being part of a caring community that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Café Assistant in Rotherham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Smiley & Co, Ltd. and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Café Assistant in Rotherham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Smiley & Co, Ltd. that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Smiley & Co, Ltd..
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Smiley & Co, Ltd. get a sense of who you are beyond your experience!
How to prepare for a job interview at Smiley & Co, Ltd.
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Smiley & Co, Ltd. and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
