Reception Coordinator

Reception Coordinator – Administration

Location: Stepney Green, E1 4DT (This is a fully office based role)

Salary: £23,000 – £26,000 per annum

Are you looking for a fresh challenge? Can you start at short notice?

Role

You will play a central role in ensuring the smooth operation of office administration tasks, from general admin and reception duties to health & safety duties. You need to have reception or administration experience, or both, and be reliable with good written and verbal customer service skills.

Key Responsibilities

• Meet and greet visitors, ensure the visitor log is completed, advise departments on visitor arrivals, and send customer feedback emails.
• Receiving, signing and informing or distributing to relevant departments via Teams.
• Answer and direct calls via various platforms and assist tenants with queries, booking appointments, or directing them to speak to the relevant persons.
• Assist clients by explaining lettings processes, collecting and informing them of required documentation, taking pending payments, distributing keys, and feeding information back to the admin department.
• Assist tenants with final account balance checks and end of tenancy payments outstanding.
• Send out various documents to landlords and tenants with information requirements.
• Ensure end of tenancy calls and emails are actioned to current tenants with relevant instructions and key return processes in line with GDPR before responding.
• Complete relevant checks and documentation, update systems to ensure other departments have updated information.
• Notify current tenants of new tenants due to move in and when, and send welcome emails to new tenants.
• Assist with key sorting of tags, labels and other admin tasks as assigned.
• Health & Safety: test fire alarm weekly, monitor entrance, deliveries, visitors, door card issuance, general H&S signs, and other H&S duties.
• Office and kitchen stock checks and orders, manage daily fruit and milk, and maintain reception/front office area.
• Manage coffee machine cleans and stock orders daily and weekly.
• Support ideas and improvements for the front of house area.
• Be able to stay longer hours during busy seasons if required.

Skills And Qualifications

• Excellent telephone manner and face-to-face customer service aptitude.
• Great computer skills and knowledge of Word, Excel, Teams, Microsoft.
• Excellent communicator in both verbal and written English.
• 2 years established previous experience in reception and administration duties.
• Strong and confident, able to multitask and prioritise in a busy fast-paced environment.
• Excellent time management and organisational skills.

Benefits

• An open plan vibrant office with music, and fresh fruit available every day.
• Staff benefits such as discounts in shops, restaurants, entertainment, GP, Counselling and Wellness access, and regular paid eye test.
• Additional annual leave and SSP top-up pay accrued with length of service*
• A day off for your birthday, and a wellness day off per year*
• Company closure between Christmas and New Year*
• Summer party and annual winter party*

*terms & conditions apply

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.