Patient Services Supervisor

Location: London, N4 2NU

Salary: £26,000 per annum

Our client is a dynamic, multi-award-winning teaching Partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region looking after circa 12,000 patients.

The Role

You must have previous experience working in Primary Care and preferably in a Supervisory capacity. Familiarity with EMIS would be helpful.

Responsibilities

• Responsible for the smooth and efficient running of all front line patient services.
• Responsible for ensuring adequate staffing levels are maintained and that suitable contingency plans are in place to cover for both planned and unplanned absences.
• Responsible for co-ordinating the patient services teams workload and ensuring all work is completed within required timescales both upstairs and downstairs staff.
• Responsible for allocating administrative tasks to self and staff and for ensuring these are carried out efficiently and in accordance with practice procedures, protocols and timescales.
• Responsible for dealing with front line patient issues, concerns and complaints and for ensuring these are escalated to the Patient Services Manager as appropriate.
• Responsible for ensuring adequate supplies of stock, equipment and vaccines etc. are maintained and raising order requests as appropriate.
• Responsible for monitoring the practice email account and taking appropriate action as required.
• Responsible for monitoring the practice appointment system to ensure appointments are booked correctly and utilised efficiently.
• Responsible for raising repair order and maintenance requests with NHS Property Services as required and for ensuring these are completed in a timely manner.
• Responsible for ensuring all incidents, accidents, significant events are documented in accordance with practice procedures and that the Patient Services Manager is informed accordingly.
• Responsible for ensuring good housekeeping, health and safety and infection control standards are maintained throughout the practice and for reporting any issues or breaches to the Patient Services Manager immediately.
• Responsible for providing day-to-day support to staff and ensuring individual training and development needs are identified and met.
• Assist with/undertake annual staff development reviews as required.
• Assist the Operations Manager with the induction and training of new staff as required.
• Maintain appropriate records, undertake searches and audit and prepare reports/statistics as required.
• Assist with the practice call and recall systems as required.
• Assist the Operations Manager in creating and updating practice policies, procedures and protocols as required and ensure these are adhered to.
• Attend practice and other related meetings contracted hours when necessary.
• Continually assess and evaluate systems recommending changes and improvements to the Patient Services Manager as appropriate.

Skills And Qualifications

• Minimum 1 year supervisory experience in primary care (preferred)
• Primary Care experience

Benefits

• Company pension
• On-site parking

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.