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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage orders efficiently.
- Company: Join Smiley & Co, a vibrant fabric design company with a rich history since 1987.
- Benefits: Enjoy a competitive salary of £26,000 plus negotiable benefits and a supportive team environment.
- Why this job: Perfect for those who love teamwork and delivering exceptional customer experiences in a dynamic setting.
- Qualifications: Strong communication skills and a proactive attitude are essential; experience in textiles is a bonus.
- Other info: This is an entry-level, full-time role ideal for high school and college students.
The predicted salary is between 20800 - 36400 £ per year.
Join to apply for the Customer Services Administrator role at Smiley & Co, Ltd.
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Join to apply for the Customer Services Administrator role at Smiley & Co, Ltd.
Location: Preston
Salary: £26,000 per annum, plus benefits (negotiable depending on experience)
Vacancy Type: Permanent
Founded in 1987 and headquartered in Preston, the company has grown into a dynamic, private company specialising in the design and distribution of fabrics for residential and commercial spaces. With a dedicated team of 100 people, the company combines rich heritage with a forward-thinking approach, supporting designers and retailers across the UK and beyond.
The Role
They are now looking for a pro-active team player to join their busy Customer Services Team.
Reporting to the Head of Operations, the purpose of this role is to ensure all customer needs are met promptly and accurately.
Key Responsibilities
- You\’ll be the first point of contact for both internal and external customers, handling around 50 calls a day alongside email enquiries.
- You\’ll manage the end-to-end order process, from sales order entry and stock allocation to resolving issues and updating customers on delivery times.
- You\’ll also coordinate sampling orders, process web sales, arrange returns, and work closely with their sales, quality control, warehouse, and purchasing teams to ensure a smooth and efficient service.
- You\’ll contribute positively to team discussions and shared decision-making, ensuring clear and timely communication that keeps the customer at the heart of every decision.
- Acting as an ambassador for the organisation, you\’ll maintain effective internal and external relationships and produce clear, consistent written documentation when required.
Skills And Qualifications
- Strong communication and interpersonal skills (both written & verbal)
- Highly organised, and a self-starter who is confident and enthusiastic.
- They are looking for someone who can naturally develop relationships with clients and colleagues, has the ability to work on their own initiative and to record information in a concise, accurate and legible manner, who is a positive, energetic team player.
- Knowledge of Microsoft Office is essential and experience in the textiles industry is a plus.
Ideal Skills & Qualities For This Role Are
- Can Do Attitude
- Excellent Communicator
- Team Player
- Uses Initiative / Pro-Active
- Relationship Builder
- Self-Starter/Self-Motivated
- Collaborative
- Takes Accountability
The company are proud to be a people company, where teamwork and mutual support are fundamental to the success of the business.
If you\’re organised, solution-driven, with a passion for delivering outstanding customer experiences, and being part of a close-knit team, they\’d love to hear from you.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Services Administrator employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with Smiley & Co, Ltd.'s products and services. Understanding their fabric designs and distribution methods will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling around 50 calls a day, being articulate and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to handle the end-to-end order process efficiently.
✨Tip Number 4
Network with current or former employees of Smiley & Co, Ltd. on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the job description. Emphasise your communication skills, organisation, and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for the Customer Services Administrator position.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully managed customer relationships or resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Show Your Communication Skills
As a Customer Services Administrator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will show that you can handle the busy environment at Smiley & Co, Ltd.
✨Demonstrate Your Team Player Attitude
Smiley & Co, Ltd values teamwork highly. Be ready to discuss how you've collaborated with others in previous roles. Mention specific instances where you contributed positively to team discussions or decision-making processes.
✨Research the Company and Industry
Familiarise yourself with Smiley & Co, Ltd and the textiles industry before the interview. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the company.
