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- Tasks: Manage patient enquiries and coordinate treatment bookings for a top dental team.
- Company: Join SmileWhite®, a leader in cosmetic dentistry focused on exceptional patient experiences.
- Benefits: Enjoy a competitive salary, monthly bonuses, professional growth, and fun social events.
- Why this job: Be the first point of contact, making a real impact on patients' journeys in a supportive team.
- Qualifications: Experience in treatment coordination or customer service, with strong organisational and communication skills.
- Other info: HubSpot CRM experience is a plus; free on-site parking available.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds, LS11 – Smile White HQ
Salary: £30,000 – £35,000 per annum + Monthly Performance Bonus
Department: Patient Engagement Team
Reports To: Operations Manager
About SmileWhite®
SmileWhite® is revolutionising cosmetic dentistry with our premium treatment offerings and commitment to delivering exceptional patient experiences. As we scale our services, we are seeking a Treatment Coordinator who can manage a high volume of patient enquiries while maintaining excellent organisational and customer care standards.
Role Summary
As a Treatment Coordinator, you will be the first point of contact for new and prospective patients. You will be responsible for booking patients in with our dental professionals using the HubSpot CRM system, managing the patient journey, and ensuring a first-class customer experience from enquiry to treatment.
Key Responsibilities
- Coordinate and manage patient consultations and treatment bookings across our dental partners.
- Handle a high volume of enquiries efficiently while ensuring every patient receives personalised care.
- Use HubSpot CRM to track, update, and manage patient communications and pipeline progress.
- Follow up with leads in a timely and organised manner to maximise conversions.
- Liaise closely with clinical teams to align schedules, appointments, and treatment plans.
- Maintain exceptional customer service standards throughout the entire treatment journey.
- Monitor performance metrics and contribute to monthly team targets to unlock monthly bonuses.
- Maintain accurate and compliant patient records.
Requirements
- Proven experience in treatment coordination, healthcare admin, or a high-volume customer-facing role.
- Excellent organisational skills and the ability to manage multiple patient pipelines simultaneously.
- Confident using CRM systems – HubSpot experience is highly desirable.
- Strong written and verbal communication skills.
- Empathetic, patient-centric approach with a passion for delivering premium experiences.
- Results-driven, with the ability to meet conversion and follow-up KPIs.
What We Offer
- Competitive salary of £30,000 – £35,000 per annum, dependent on experience.
- Monthly bonus scheme based on performance.
- Opportunities for professional growth and career development.
- Supportive and collaborative team culture.
- Free on-site parking.
- Various paid social events.
Treatment Coordinator employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatment Coordinator
✨Tip Number 1
Familiarise yourself with HubSpot CRM before your interview. Since this role heavily relies on managing patient communications through this system, having a basic understanding of its features will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle high volumes of enquiries while maintaining excellent customer service. This will help you illustrate your skills in managing multiple patient pipelines effectively.
✨Tip Number 3
Research SmileWhite® and their approach to cosmetic dentistry. Understanding their values and commitment to patient care will allow you to align your answers during the interview with their mission, showcasing your genuine interest in the company.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Treatment Coordinator, you'll need to convey information clearly and empathetically, so being able to articulate your thoughts confidently will be crucial during your interactions with patients and the team.
We think you need these skills to ace Treatment Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in treatment coordination or customer-facing roles. Emphasise your organisational skills and any experience with CRM systems, particularly HubSpot.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to manage high volumes of enquiries. Mention specific examples of how you've delivered exceptional customer service in the past.
Highlight Key Skills: In your application, clearly outline your strong written and verbal communication skills. Discuss your empathetic approach and how it contributes to a positive patient experience.
Showcase Results-Driven Mindset: Include examples of how you've met KPIs or contributed to team targets in previous roles. This will demonstrate your results-driven attitude, which is crucial for this position.
How to prepare for a job interview at Smile White
✨Know Your Stuff About SmileWhite®
Before the interview, make sure you research SmileWhite® thoroughly. Understand their mission, values, and the services they offer. This will not only show your genuine interest in the company but also help you align your answers with their goals.
✨Demonstrate Your Organisational Skills
As a Treatment Coordinator, you'll need to manage multiple patient enquiries simultaneously. Be prepared to discuss specific examples from your past experience where you've successfully handled high volumes of work while maintaining excellent customer service.
✨Familiarise Yourself with HubSpot CRM
Since HubSpot CRM experience is highly desirable for this role, brush up on your knowledge of the system. If you have prior experience, be ready to share how you've used it to improve patient communication and streamline processes.
✨Showcase Your Empathy and Patient-Centric Approach
SmileWhite® values a patient-centric approach, so be prepared to discuss how you’ve demonstrated empathy in previous roles. Share stories that highlight your ability to connect with patients and provide them with a premium experience.
