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- Tasks: Manage patient enquiries and coordinate treatment bookings for a top dental team.
- Company: Join SmileWhite®, a leader in cosmetic dentistry focused on exceptional patient experiences.
- Benefits: Enjoy a competitive salary, monthly bonuses, professional growth, and fun social events.
- Why this job: Be the first point of contact, making a real impact on patients' journeys in a supportive team.
- Qualifications: Experience in treatment coordination or customer service, with strong organisational and communication skills.
- Other info: HubSpot CRM experience is a plus; free on-site parking available.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds, LS11 – Smile White HQ
Salary: £30,000 – £35,000 per annum + Monthly Performance Bonus
Department: Patient Engagement Team
Reports To: Operations Manager
About SmileWhite®
SmileWhite® is revolutionising cosmetic dentistry with our premium treatment offerings and commitment to delivering exceptional patient experiences. As we scale our services, we are seeking a Treatment Coordinator who can manage a high volume of patient enquiries while maintaining excellent organisational and customer care standards.
Role Summary
As a Treatment Coordinator, you will be the first point of contact for new and prospective patients. You will be responsible for booking patients in with our dental professionals using the HubSpot CRM system, managing the patient journey, and ensuring a first-class customer experience from enquiry to treatment.
Key Responsibilities
- Coordinate and manage patient consultations and treatment bookings across our dental partners.
- Handle a high volume of enquiries efficiently while ensuring every patient receives personalised care.
- Use HubSpot CRM to track, update, and manage patient communications and pipeline progress.
- Follow up with leads in a timely and organised manner to maximise conversions.
- Liaise closely with clinical teams to align schedules, appointments, and treatment plans.
- Maintain exceptional customer service standards throughout the entire treatment journey.
- Monitor performance metrics and contribute to monthly team targets to unlock monthly bonuses.
- Maintain accurate and compliant patient records.
Requirements
- Proven experience in treatment coordination, healthcare admin, or a high-volume customer-facing role.
- Excellent organisational skills and the ability to manage multiple patient pipelines simultaneously.
- Confident using CRM systems – HubSpot experience is highly desirable.
- Strong written and verbal communication skills.
- Empathetic, patient-centric approach with a passion for delivering premium experiences.
- Results-driven, with the ability to meet conversion and follow-up KPIs.
What We Offer
- Competitive salary of £30,000 – £35,000 per annum, dependent on experience.
- Monthly bonus scheme based on performance.
- Opportunities for professional growth and career development.
- Supportive and collaborative team culture.
- Free on-site parking.
- Various paid social events.
Treatment Coordinator employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatment Coordinator
✨Tip Number 1
Familiarise yourself with HubSpot CRM before your interview. Since this role heavily relies on managing patient communications through this system, having a basic understanding of its functionalities will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle high volumes of enquiries while maintaining excellent customer service. This will help you illustrate your skills in managing multiple patient pipelines effectively.
✨Tip Number 3
Research SmileWhite® and their approach to cosmetic dentistry. Understanding their values and commitment to patient experience will allow you to align your answers with their mission during the interview.
✨Tip Number 4
Be ready to discuss how you would contribute to team targets and performance metrics. Showing that you are results-driven and have strategies for maximising conversions will make you stand out as a candidate.
We think you need these skills to ace Treatment Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Treatment Coordinator position. Tailor your application to highlight relevant experience in treatment coordination or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved managing patient enquiries, using CRM systems like HubSpot, or working in a healthcare environment. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you effectively communicated with patients in a past role.
Express Your Passion: Convey your enthusiasm for delivering exceptional patient experiences in your cover letter. Mention why you are drawn to SmileWhite® and how your values align with their commitment to patient care.
How to prepare for a job interview at Smile White
✨Showcase Your Organisational Skills
As a Treatment Coordinator, you'll need to manage multiple patient pipelines. Be prepared to discuss specific examples from your past experience where you successfully organised and prioritised tasks, especially in high-pressure situations.
✨Familiarise Yourself with HubSpot CRM
Since HubSpot is a key tool for this role, make sure you have a basic understanding of how it works. If possible, try to get hands-on experience or watch tutorials so you can confidently discuss how you would use it to track patient communications.
✨Emphasise Your Customer Care Approach
SmileWhite® values exceptional customer experiences. Prepare to share stories that highlight your empathetic and patient-centric approach, demonstrating how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Prepare for Performance Metrics Discussion
The role involves meeting conversion and follow-up KPIs. Be ready to talk about how you've achieved similar targets in the past, including any strategies you used to maximise conversions and follow-ups.
