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For Companies At a Glance
- Tasks: Support new clients post-sale and ensure their satisfaction with our services.
- Company: Join Smile White, the UK's fastest-growing dentistry brand transforming dental care.
- Benefits: Enjoy a competitive salary, commission opportunities, and ongoing training.
- Why this job: Make a real impact in a supportive team while reshaping the dental industry.
- Qualifications: Customer service experience is essential; healthcare background is a plus.
- Other info: Work Monday to Friday, 9am to 5pm, in a dynamic environment.
The predicted salary is between 18000 - 30000 £ per year.
Join Smile White - The UK’s Fastest Growing Dentistry Brand. We’re looking for a confident, detail-driven and people-focused Sales Concierge to join our growing operations team at Smile White.
In this key post-sale role, you'll ensure every new aligner client feels fully supported and satisfied, while helping us maintain FCA compliance and collect valuable feedback.
What You'll Be Doing:- Finalise client onboarding and ensure all documentation is complete
- Conduct post-sale satisfaction calls and confirm confidence in treatment
- Check FCA compliance (training provided)
- Collect Trustpilot reviews to showcase our service quality
- Identify areas for process improvement and client experience enhancements
- Keep clear, accurate CRM records and escalate any compliance concerns
- Experience in customer service, compliance, or sales support
- Healthcare or dental background is a bonus
- Strong communicator - clear, calm, and professional
- Detail-oriented, organised and confident with CRM systems
- Empathetic, client-first mindset with a high level of integrity
- Be part of a high-growth brand reshaping the dental industry
- Join a supportive, friendly team where your work makes a real impact
- Ongoing training in compliance, dental care, and client experience
Sales Concierge employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Concierge
✨Tip Number 1
Familiarise yourself with the dental industry and the specific services offered by Smile White. Understanding their products and client needs will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to demonstrate clear and calm communication will be crucial for the Sales Concierge role.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed documentation or compliance in previous roles. This will highlight your suitability for the position.
✨Tip Number 4
Research FCA compliance basics and be ready to discuss how you would ensure adherence in your role. This knowledge will set you apart as a proactive candidate who is eager to learn.
We think you need these skills to ace Sales Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Concierge position. Understand the key responsibilities and required skills, such as customer service experience and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, compliance, or sales support. Emphasise any healthcare or dental background you may have, as well as your communication skills and familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Sales Concierge position and express your client-first mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Smile White
✨Showcase Your Customer Service Skills
As a Sales Concierge, you'll be interacting with clients regularly. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide excellent service.
✨Understand FCA Compliance
Since the role involves checking FCA compliance, it’s crucial to have a basic understanding of what this entails. Research FCA regulations related to the dental industry and be ready to discuss how you would ensure compliance in your role.
✨Highlight Your Detail Orientation
The job requires a detail-driven approach, especially when finalising client onboarding and maintaining CRM records. Prepare to discuss how you stay organised and ensure accuracy in your work, perhaps by sharing tools or methods you use.
✨Demonstrate Empathy and Communication Skills
An empathetic, client-first mindset is essential for this position. Think of examples where you've shown empathy in a professional setting and be ready to explain how you communicate clearly and effectively with clients.
