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For Companies At a Glance
- Tasks: Manage relationships with dental partners and ensure outstanding service.
- Company: Join the fastest-growing clear aligner company in the UK!
- Benefits: Enjoy competitive salary, professional development, employee discounts, and on-site parking.
- Why this job: Be a trusted contact for dentists and enhance client satisfaction in a dynamic environment.
- Qualifications: 1 year of account management experience and strong communication skills required.
- Other info: Full-time role, Monday to Friday, based in Leeds.
The predicted salary is between 21500 - 25500 £ per year.
Location: Lower Wortley Road, Leeds
Salary: £25,000 to £30,000 per year DOE
Job Type: Full-time, Permanent
Schedule: Monday-Friday
About the Role
We’re looking for a Key Account Manager to help us maintain and strengthen relationships with our dental partners. In this role, you’ll act as a trusted point of contact for our dentists, ensuring they receive outstanding service and support. Your primary focus will be on managing existing relationships, proactively checking in with clients, addressing inquiries, and ensuring their needs are met. You’ll play a key role in maintaining high levels of customer satisfaction, improving operational efficiency, and fostering long-term partnerships.
Key Responsibilities
- Serve as the primary contact for our dental partners, ensuring a smooth and positive experience.
- Regularly check in with dentists to gather feedback and address any concerns.
- Coordinate with internal teams to resolve issues and improve service delivery.
- Handle and respond to inquiries regarding orders, products, and support services.
- Work collaboratively with our team to improve processes and enhance client satisfaction.
What We’re Looking For
- At least one year of account management experience, preferably in a B2B environment.
- Strong interpersonal and communication skills, with the ability to build trust and rapport.
- A proactive and customer-focused mindset with problem-solving abilities.
- Ability to work efficiently in a fast-paced environment and manage multiple client relationships.
What’s in It for You?
- Competitive salary of £25,000 to £30,000 per year DOE
- Professional development opportunities with clear career progression
- Exclusive employee discounts on dental treatments
- Company pension and other benefits
- On-site parking for added convenience
Join us and be part of the fastest-growing clear aligner company in the UK!
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Overview
Monday to Friday (Full time office based)
GCSE or equivalent (preferred)
Account management: 1 year (preferred)
Sales: 1 year (preferred)
Key Account Manager -Service (Permanent) employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager -Service (Permanent)
✨Tip Number 1
Familiarise yourself with the dental industry and the specific needs of dental practices. Understanding the challenges they face will help you engage in meaningful conversations during interviews and demonstrate your commitment to supporting their success.
✨Tip Number 2
Network with professionals in the dental field, especially those who work in account management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to manage client relationships effectively. Highlight instances where you improved customer satisfaction or resolved issues, as these will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's values and mission, particularly how they relate to customer service and partnership building. Tailoring your conversation to align with our goals will show that you're not just looking for a job, but are genuinely interested in contributing to our success.
We think you need these skills to ace Key Account Manager -Service (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, especially in a B2B environment. Emphasise your interpersonal and communication skills, as well as any achievements that demonstrate your ability to build trust with clients.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Key Account Manager. Mention your proactive approach to customer service and provide examples of how you've successfully managed client relationships in the past.
Showcase Problem-Solving Skills: In your application, include specific instances where you've resolved client issues or improved service delivery. This will demonstrate your problem-solving abilities and customer-focused mindset, which are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Key Account Manager.
How to prepare for a job interview at Smile White
✨Know Your Clients
Before the interview, research the dental partners the company works with. Understanding their needs and challenges will help you demonstrate your proactive approach and ability to build strong relationships.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially in resolving issues or gathering feedback.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems for clients. This will highlight your customer-focused mindset and ability to handle inquiries efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current client relationships and service delivery processes. This shows your genuine interest in the role and your proactive nature in seeking improvements.
