Customer Loyalty Specialist (Leeds)

Job Title: Retentions Executive

Location: LS11, Leeds (Office-based)

Hours: Monday – Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

Company: Smile White / Yorkshire Dental Suite

About Us

Smile White / Yorkshire Dental Suite is entering an exciting new era, with a fresh wave of senior leadership, strategic growth, and investment in talent and development. We’re a forward-thinking, patient-focused business committed to excellence in everything we do — and we’re just getting started.

Based in our brand-new, modern office in LS11, we are building a world-class team and culture to match.

The Role

We’re looking for a passionate and driven Retentions Executive to join our growing team. This is a vital role in supporting our continued success, where you\’ll work closely with patients and internal teams to ensure high satisfaction, improve retention rates, and help shape an exceptional customer journey.

Key Responsibilities:

• Build and maintain strong relationships with existing patients
• Proactively follow up with patients who may be at risk of leaving or disengaging
• Identify opportunities to re-engage patients through tailored communication and support
• Manage patient feedback and resolve concerns promptly and professionally
• Collaborate with clinical, customer care, and marketing teams to improve the patient journey
• Track and report on retention metrics and outcomes
• Support and contribute to team initiatives and process improvements

What We’re Looking For:

• Experience in customer service, account management or retention-based roles
• Confident communicator, both written and verbal
• Empathetic, solution-focused, and patient-first mindset
• Highly organised with great attention to detail
• Comfortable working in a fast-paced environment with clear targets
• Positive energy and a proactive approach to problem-solving
• Passion for delivering outstanding service and being part of a purpose-driven business

What You’ll Get:

• Competitive salary: £30,000 per annum
• A vibrant, modern workspace in LS11
• Opportunities for career growth and professional development
• Be part of an exciting phase of business expansion
• A team culture built on collaboration, innovation, and success