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For Companies At a Glance
- Tasks: Engage with patients to enhance satisfaction and retention while collaborating with various teams.
- Company: Join Smile White, a forward-thinking dental practice focused on patient care and team excellence.
- Benefits: Enjoy a competitive salary, modern workspace, and opportunities for career growth.
- Why this job: Be part of an exciting business expansion and contribute to a positive patient journey.
- Qualifications: Experience in customer service or retention roles; strong communication and organisational skills required.
- Other info: Work in a vibrant office environment with a supportive and innovative team culture.
The predicted salary is between 24000 - 36000 £ per year.
Location: LS11, Leeds (Office-based)
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Salary: £30,000 per annum
Company: Smile White / Yorkshire Dental Suite
About Us
Smile White / Yorkshire Dental Suite is entering an exciting new era, with a fresh wave of senior leadership, strategic growth, and investment in talent and development. We’re a forward-thinking, patient-focused business committed to excellence in everything we do — and we’re just getting started. Based in our brand-new, modern office in LS11, we are building a world-class team and culture to match.
The Role
We’re looking for a passionate and driven Retentions Executive to join our growing team. This is a vital role in supporting our continued success, where you'll work closely with patients and internal teams to ensure high satisfaction, improve retention rates, and help shape an exceptional customer journey.
Key Responsibilities:
- Build and maintain strong relationships with existing patients
- Proactively follow up with patients who may be at risk of leaving or disengaging
- Identify opportunities to re-engage patients through tailored communication and support
- Manage patient feedback and resolve concerns promptly and professionally
- Collaborate with clinical, customer care, and marketing teams to improve the patient journey
- Track and report on retention metrics and outcomes
- Support and contribute to team initiatives and process improvements
What We’re Looking For:
- Experience in customer service, account management or retention-based roles
- Confident communicator, both written and verbal
- Empathetic, solution-focused, and patient-first mindset
- Highly organised with great attention to detail
- Comfortable working in a fast-paced environment with clear targets
- Positive energy and a proactive approach to problem-solving
- Passion for delivering outstanding service and being part of a purpose-driven business
What You’ll Get:
- Competitive salary: £30,000 per annum
- A vibrant, modern workspace in LS11
- Opportunities for career growth and professional development
- Be part of an exciting phase of business expansion
- A team culture built on collaboration, innovation, and success
Customer Loyalty Specialist employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Specialist
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Smile White / Yorkshire Dental Suite is focused on patient satisfaction and excellence, so be prepared to discuss how your personal values align with theirs during any conversations.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to build strong relationships and improve customer retention. Think about specific situations where you successfully re-engaged a customer or resolved a concern.
✨Tip Number 3
Research common challenges in the dental industry related to patient retention. Being knowledgeable about these issues will help you demonstrate your proactive approach and problem-solving skills during discussions.
✨Tip Number 4
Show enthusiasm for the role and the company’s growth. Expressing your excitement about being part of a purpose-driven business can set you apart and highlight your commitment to contributing positively to their team culture.
We think you need these skills to ace Customer Loyalty Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or retention roles. Use specific examples that demonstrate your ability to build relationships and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention how your skills align with the key responsibilities of the Retentions Executive role at Smile White.
Highlight Communication Skills: Since the role requires confident communication, emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or teams in the past.
Showcase Organisational Skills: Demonstrate your organisational abilities by mentioning any tools or methods you use to manage tasks and priorities. This is crucial for a fast-paced environment where attention to detail is key.
How to prepare for a job interview at Smile White
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's patient-first mindset.
✨Demonstrate Your Communication Skills
As a Retentions Executive, strong communication is key. Prepare to discuss how you've effectively communicated with clients in previous roles, both in writing and verbally. Practising common interview questions can help you articulate your thoughts clearly.
✨Highlight Your Problem-Solving Abilities
Be ready to provide examples of how you've tackled challenges in customer retention or service. The company values a proactive approach to problem-solving, so think of situations where you identified issues and implemented successful solutions.
✨Research the Company Culture
Familiarise yourself with Smile White / Yorkshire Dental Suite's mission and values. Understanding their commitment to excellence and patient care will allow you to tailor your responses and demonstrate that you're a great fit for their team culture.
