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For Companies At a Glance
- Tasks: Lead the complaints process, ensuring customer concerns are resolved quickly and effectively.
- Company: Join a dynamic dental company making waves in the UK with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, company events, and free parking.
- Why this job: Be part of a culture that values empathy, problem-solving, and continuous improvement.
- Qualifications: Experience in complaints management or customer service is essential; strong communication skills required.
- Other info: Full-time role with a Monday to Friday schedule, perfect for those seeking stability.
The predicted salary is between 30000 - 39000 £ per year.
Want to join one of the most exciting dental companies in the UK right now?
Passionate about helping others and delivering the best customer service?
Keen to be rewarded for your hard work, professionally and financially?
Position Overview:
We are seeking a proactive and empathetic Complaints Manager to lead our efforts in addressing and resolving customer concerns effectively. The ideal candidate will play a pivotal role in maintaining customer satisfaction and improving operational processes by analysing feedback and implementing solutions.
This position requires strong communication skills, excellent problem-solving abilities, and the capacity to build trust and rapport with customers and internal stakeholders.
Key Responsibilities:
- Oversee the complaints handling process, ensuring timely and satisfactory resolution of customer complaints in line with company policies and procedures.
- Act in a customer-centric approach.
- Analyse complaint trends to identify areas for improvement and collaborate with relevant departments to implement changes.
- Develop, maintain, and enhance complaints management systems and processes for better efficiency and accuracy.
- Train and support staff in effective complaints handling practices, fostering a culture of continuous improvement and accountability.
- Ensure compliance with legal and regulatory requirements related to complaints management.
Skills and Qualifications:
- Proven experience in complaints management, customer service, or a similar role.
- Strong interpersonal and communication skills, with the ability to handle sensitive and challenging conversations.
- Analytical mindset with the ability to interpret data and suggest actionable improvements.
- Proficiency in CRM systems and complaints tracking tools.
Preferred Qualifications:
- Experience in process improvement methodologies.
We’re looking for someone with:
- Strong problem-solving abilities and the ability to handle challenging situations with empathy and professionalism.
- Detail-oriented with excellent organisational skills and the ability to multitask effectively.
- Proficiency in using CRM software and other customer support tools.
Job Types: Full-time, Permanent
Pay: £30,000.00-£39,000.00 per year
Additional pay:
- Performance bonus
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Management, and Administrative
Industries
Consumer Services
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Complaints Manager employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager
✨Tip Number 1
Familiarise yourself with the common complaints in the dental industry. Understanding the typical issues customers face will help you demonstrate your knowledge during interviews and show that you're proactive about resolving these concerns.
✨Tip Number 2
Network with professionals in the dental sector, especially those in customer service roles. Engaging with them can provide insights into the challenges they face and how they handle complaints, which can be invaluable for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complaints in the past. Highlighting your problem-solving skills and ability to empathise with customers will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in customer service and complaints management. Being knowledgeable about new tools and methodologies can impress interviewers and show your commitment to continuous improvement.
We think you need these skills to ace Complaints Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in complaints management and customer service. Use specific examples that demonstrate your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to resolving complaints. Mention how your skills align with the company's values and the role's responsibilities.
Highlight Relevant Skills: In your application, emphasise your analytical mindset and proficiency in CRM systems. Provide examples of how you've used these skills to improve processes or resolve customer issues in previous roles.
Showcase Your Empathy: Demonstrate your ability to handle sensitive conversations with empathy and professionalism. Include anecdotes that illustrate your capacity to build trust and rapport with customers and colleagues.
How to prepare for a job interview at Smile White
✨Show Your Empathy
As a Complaints Manager, you'll need to demonstrate your ability to empathise with customers. During the interview, share examples of how you've handled sensitive situations in the past, showcasing your understanding and compassion.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving abilities.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM systems is essential for this role, make sure you can talk about your experience with these tools. If possible, mention any specific software you've used and how it helped you manage customer complaints effectively.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've analysed complaint trends in previous roles. Highlight your analytical mindset by explaining how you identified areas for improvement and the actions you took to implement changes that enhanced customer satisfaction.
