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- Tasks: Support patients post-treatment, ensuring they feel informed and cared for.
- Company: Join Smile White, a leading dental care provider focused on exceptional patient experiences.
- Benefits: Enjoy competitive pay, training opportunities, and perks like employee discounts and free parking.
- Why this job: Make a real impact in patient care while working in a friendly, supportive team environment.
- Qualifications: Strong communication skills and a caring attitude are essential; healthcare experience is a plus.
- Other info: Full-time role with Monday to Friday hours, perfect for those looking to grow in healthcare.
The predicted salary is between 20000 - 30000 £ per year.
Job Title: Aftercare Specialist
Location: LS11 Smile White
Job Type: Full-time, Monday – Friday: 9:00 – 17:00
Salary: £25k- £30k
About Us:
Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient’s post-treatment.
Key Responsibilities:
- Engage with patients’ post-treatment to ensure they feel supported and informed.
- Address patient concerns, providing guidance and liaising with clinical staff when necessary.
- Schedule follow-up appointments and coordinate ongoing care plans.
- Maintain accurate patient records and follow GDPR compliance.
- Support the wider team with administrative tasks related to aftercare.
Requirements:
- Excellent communication and interpersonal skills.
- Strong Customer Care Experience
- A caring and empathetic approach to patient interactions.
- Strong organisational skills and attention to detail.
- Prior experience in a healthcare or customer-facing role is desirable but not essential
- Flexibility to work the specified hours.
What We Offer:
- A supportive and friendly team environment.
- Competitive pay and benefits.
- Training and opportunities for professional growth.
How to Apply:
If you’re passionate about making a difference in patient care and can work the stated hours, we’d love to hear from you!
Let’s create beautiful smiles together at Smile White!
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Experience:
- customer service: 2 years (preferred)
Work Location: In person
Aftercare Specialist employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Specialist
✨Tip Number 1
Familiarise yourself with the dental care industry and Smile White's specific services. Understanding their approach to patient care will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer care experience in detail. Think of specific examples where you've successfully resolved patient concerns or improved their experience, as this will showcase your suitability for the Aftercare Specialist position.
✨Tip Number 3
Highlight your organisational skills by preparing a mock schedule for follow-up appointments. This will not only show your ability to manage time effectively but also your proactive approach to patient care.
✨Tip Number 4
Demonstrate your empathy and caring nature during any interactions with the team. Whether it's through networking or during the interview process, showing that you genuinely care about patient well-being will set you apart from other candidates.
We think you need these skills to ace Aftercare Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Aftercare Specialist position. Tailor your application to highlight how your skills and experiences align with what Smile White is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer care and any healthcare roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your understanding of the importance of aftercare. Mention specific examples from your past experiences that showcase your empathy and ability to support patients effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftercare Specialist role.
How to prepare for a job interview at Smile White
✨Show Your Compassion
As an Aftercare Specialist, empathy is key. Be prepared to share examples of how you've supported customers or patients in the past, demonstrating your caring approach and ability to handle sensitive situations.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Discuss any experience you have with managing schedules or maintaining records, and be ready to explain how you ensure accuracy and attention to detail in your work.
✨Prepare for Patient Interaction Scenarios
Think about potential scenarios you might face when engaging with patients post-treatment. Practise how you would address common concerns and liaise with clinical staff, showcasing your problem-solving skills.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you tailor your communication style to different audiences, ensuring that patients feel informed and supported throughout their aftercare journey.
