Practice Manager-Dual Site in Newquay

Location: Newquay and St. Austell (multi-site)

Salary: Starting at £35,700.00

Closing Date: 6th March 2026

SmileTogether is growing our clinical team and developing services across Cornwall. As an employee‑owned social enterprise, we reinvest profits to improve oral health and deliver meaningful community impact. We are seeking a dynamic Practice Manager to lead motivated dental teams delivering a diverse range of services from routine NHS and private dentistry to orthodontics, special care, minor oral surgery, and unscheduled care.

Main duties of the job:

• You will oversee day‑to‑day practice operations, drive high‑performing, engaged teams, and ensure a gold‑standard patient experience.
• You will champion safety, compliance, and quality across clinical and operational areas, while supporting service growth, operational efficiency, and continuous improvement.
• Acting as the CQC Registered Manager for your sites, you will provide clear leadership, develop team development, and embed a culture of excellence and patient‑centred care.

Job responsibilities:

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High‑quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
• Create a supportive, inclusive and motivated working environment across all Smile Together locations.
• Provide clear leadership that encourages innovation, accountability and excellent patient care.
• Lead by example with behaviours aligned to Smile Together's vision, mission and values.
• Ensure safe day‑to‑day operations across sites including infection prevention and control, decontamination procedures (HTM 01‑05), health and safety and security.
• Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
• Build high‑performing clinical and non‑clinical teams that achieve service and revenue performance targets.
• Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
• Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.
• Support professional development and capability building and lead structured induction processes.
• Manage individual and team performance in line with policies, values and behaviours.
• Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
• Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
• Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
• Manage controllable budgets including consumables, equipment, repairs and workforce‑related costs.
• Maintain accurate management, governance and compliance reporting.
• Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
• Support teams to deliver a gold‑standard patient experience and meet FFT satisfaction KPIs.
• Promote a culture of continuous improvement based on patient feedback and service priorities.
• Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
• Ensure UK GDPR and Information Governance compliance for all patient and staff data.
• Collaborate with the Marketing and Communications team to promote services and community impact.
• Oversee day‑to‑day practice operations, addressing clinical and operational issues promptly.
• Drive practice growth through excellent patient care, team engagement and service development.
• Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.
• Maintain effective communication across teams including practice updates and performance results.
• Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.
• Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.
• Oversee recruitment, induction, absence management and HR processes with support of the People Team.
• Ensure training needs are met and team skills align to practice service requirements.
• Maintain all compliance processes, audits, checks, meetings and records to required standards.
• Participate in an out‑of‑hours on‑call rota, covering evenings and weekends, providing guidance and support to teams as required.
• Optimise clinical diary utilisation to meet patient needs and service delivery targets.
• Maintain quality assurance systems and ensure adherence to all Company policies and procedures.
• Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.
• Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.
• Hold site‑level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH‑trained representative.
• Manage facilities within the practice, ensuring equipment, property and premises are safe, maintained, and operational.
• Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.

Why Join Us?

• We are more than just a dental practice, we’re proud to be the UK’s first dental practice to be B Corp certified.
• A Community Interest Company (CIC).
• Employee‑owned, giving our team a voice within the business.
• Committed to doing business differently for the benefit of our people, the communities we serve, and our planet.
• Reducing our environmental footprint with sustainable practices.
• Playing an active role in improving oral health across Cornwall and the Isles of Scilly.
• Mission goes beyond dentistry: we change lives and we love you to be part of that.

About us:

• Employee‑Owned: Be more than an employee, become a co‑owner, shaping the future of SmileTogether.
• B Corp Certified: We use business as a force for good, socially, environmentally and ethically.
• Community Focused: Everyday, we work to improve the health and wellbeing of Cornwall's residents, with special attention to vulnerable and underserved communities.
• Living Wage Employer: We’re proud to be part of over 16,000 UK employers leading the way on decent pay for our employees.
• Paid Indemnity & GDC Registration: We’ve got you covered so you can focus on your career.
• Workforce Benefits Package: Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!
• Shareholder Opportunities: Have a real voice in shaping the future of our employee‑owned company.
• Community Involvement: Engage in impactful community projects like our coastal outreach and support for Health for Homeless Cornwall.
• Opportunity for half a day paid volunteer time such as through our partnership with Plant One or with a charity of your own.

You will need to be able to demonstrate that you have the right to work in the UK as we do not offer sponsorship and that you are able to commute to the place of work.

Person Specification Qualifications:

• GDC Registered
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.