Dental receptionist

We are hiring a Full Time Receptionist at Gloucestershire's City Campus with a competitive salary of £26,299.63 per annum, pro rata. The location is alongside the three counties dental school, with hours set at 37.5 hours.

Join Smile Together as we continue to grow in Gloucester! Following the successful opening of Quayside Dental Centre in July 2026, we are preparing to open our second dental practice in the city, a brand-new, purpose-built clinic at Gloucestershire's City Campus, anticipated to open in early 2027.

About the Role: We are looking for caring, motivated Receptionists to join our new friendly, patient-focused team. You will be the first point of contact, managing appointments, handling enquiries, supporting administrative processes, and creating a positive and professional first impression.

Main duties of the job:

• Welcome patients at reception, manage appointments, respond to telephone and email enquiries, and ensure a smooth patient journey from arrival to departure.
• Process payments, maintain accurate patient records, and support administrative systems in line with practice policies.
• Work as part of a multidisciplinary team delivering care both in-practice and, when required, through community and outreach programmes.
• Engage with patients compassionately, helping to reduce anxiety and ensure they feel welcomed, informed, and supported at every stage of their visit.
• Assist with administrative duties including record-keeping, stock control, patient preparation, and general front-of-house organisation.

What We're Looking For:

• A friendly, positive, and professional attitude with a passion for patient care.
• Strong teamwork skills and the ability to adapt within a dynamic clinical environment.
• Commitment to ongoing development and maintaining high clinical standards.
• Enthusiasm for Smile Together's mission of improving oral health and reducing inequalities across Cornwall.

About us:

• Employee-Owned: Be more than an employee - become a co-owner, shaping the future of Smile Together.
• BCorp Certified: We use business as a force for good, socially, environmentally, and ethically.
• Community Focused: Every day, we work to improve the health and wellbeing of Cornwall's residents, with special attention to vulnerable and underserved communities.
• Mentorship and Professional Development: We'll help you develop your skills with access to our Smile Together Training Academy, including a paid subscription to Agilio for continuous professional development, mentorship opportunities, and unique chances to work across Cornwall, including in our Mobile Dental Unit.

Workforce Benefits Package: Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!

Shareholder Opportunities: Have a real voice in shaping the future of our employee-owned company.

Health and Wellbeing: Comprehensive Wellbeing Support: Through our Health Assured Programme, you'll have access to tools for mental and physical health, including 24-hour helplines, structured therapy, and more.

Job responsibilities:

The post holder will be required to work as part of the practice reception team to ensure our patients are well looked after when they contact and visit us. The post holder will be required to provide a reliable, efficient and timely front of house service to ensure we exceed patient expectations at every visit and provide a first-class patient experience. You will be passionate about making a difference to the patients you see and deal with on a daily basis. You will be required to provide reception cover at other Smile Together locations.

Key accountabilities:

• Maintain a smart, professional appearance at all times and always have a positive demeanour.
• Understand what a receptionist can do for the patient, communicating to each individual to maximise the patient returning.
• Occasionally visit and work from other locations where you will need to integrate as part of the local team.
• Maintain and develop your continuing professional/personal development according to agreed training needs via our Smile Together Training Academy.
• Undertake other reasonable duties as requested by the Practice Managers and Smile Together Management Team.
• Play a valuable part in contributing to the success of our organization.
• Be an ambassador for the company's vision, mission and values and demonstrate related behaviours.

Skills a Dental Receptionist will be expected to have:

• Answer the telephone in a friendly, helpful and professional manner.
• Welcome all patients arriving at the practice and direct them to the appropriate waiting area.
• Communicate appropriately with patients, visitors, suppliers and the dental team.
• Ensure patient confidentiality at all times.
• Manage the reception area and maintain it as a welcoming, tidy and orderly space.
• Deal with complaints with confidence and according to the Complaints Policy.
• Make sure that only practice communication is dealt with at the reception desk.
• Handle difficult or aggressive customers with confidence.
• Support the training and development of other receptionists.

Qualifications:

• Reception or office management qualification (or working towards).
• Proven experience working in a public-facing role.

Knowledge and Skills:

• Knowledge of the General Data Protection Regulation (GDPR) and NHS Confidentiality Guidelines.
• Able to work effectively as part of a team and support the needs of colleagues.
• Effective time management skills and ability to work within time frames.
• Familiarity with NHS dental services regulations and knowledge of NHS/local policies.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.