At a Glance
- Tasks: Manage client relationships and coordinate SEO project delivery for multiple accounts.
- Company: Dynamic digital agency focused on growth and client success.
- Benefits: Competitive salary, performance bonuses, and remote work flexibility.
- Other info: Opportunity to shape processes and work in a supportive, remote-first environment.
- Why this job: Join a growing team and make a real impact on client success.
- Qualifications: 3-5 years in SEO or digital marketing with strong account management skills.
We are working with a growing specialist digital agency that is looking to strengthen its client services function with the appointment of an experienced SEO Account Manager / Account Director. This is a great opportunity for someone who understands SEO but whose strengths sit firmly within client relationships, account management, project delivery and keeping teams and campaigns moving. This is not a hands-on SEO delivery role. You will not be expected to carry out technical SEO, write content or personally execute campaigns. Instead, you will sit between the client, strategy and delivery teams, making sure work is properly planned, delivered on time and to the right standard.
You will take ownership of a portfolio of client accounts, becoming a trusted day-to-day contact while coordinating the internal SEO team responsible for delivery.
What you will be doing:
- Building strong, trusted relationships with clients and acting as their main day-to-day point of contact
- Leading regular client calls, managing expectations and keeping communication clear and proactive
- Taking agreed SEO strategies and turning them into structured delivery plans and actionable tasks
- Coordinating the SEO delivery team and making sure work is appropriately prioritised and resourced
- Monitoring deadlines, progress and potential blockers across multiple client projects
- Reviewing work before it is shared with clients to ensure quality and consistency
- Managing client feedback, approvals and any assets needed to keep projects progressing
- Preparing and presenting monthly performance reports, clearly explaining results and relating activity back to wider client objectives
- Keeping a close eye on workloads and helping to make sure the team is being used effectively
- Identifying potential issues early and taking ownership of getting them resolved
- Helping to improve internal processes, workflows and the way client delivery is managed as the agency continues to grow
What we are looking for:
You will ideally have around 3 to 5 years of experience working within an SEO or digital marketing agency, with strong experience managing client relationships directly. You do not need to be the person carrying out the SEO work, but you do need enough SEO knowledge to confidently discuss campaigns with clients, understand what the delivery team is working on and recognise whether work is at the standard it should be.
We are particularly interested in speaking with people who have:
- Strong agency side account management or client services experience
- A solid understanding of SEO campaigns, deliverables and typical project timelines
- Experience managing several client accounts and priorities at the same time
- Experience coordinating or managing a small delivery team
- Strong project management skills and confidence working with project management platforms
- Excellent written and verbal communication
- The ability to translate technical or performance information into clear conversations with clients
- A proactive approach, with the ability to spot problems before they become bigger issues
- Strong organisational skills and excellent attention to detail
- Experience improving agency processes, workflows or ways of working
It would also be useful if you have:
- An understanding of how AI is starting to influence SEO and organic search
- Familiarity with areas such as AI search visibility and emerging search platforms
- Experience working within a growing agency environment
- Previous involvement in developing or scaling a small team
The opportunity:
The agency is at a stage where it is investing further in its client management structure to support continued growth. As one of the senior people responsible for client delivery, you will have plenty of autonomy and the opportunity to influence how the function develops rather than simply stepping into a rigid existing process. It would suit someone who enjoys building genuine client relationships, bringing structure to delivery and working closely with a small team where they can have a noticeable impact. The business operates on a remote first basis, so you can be based anywhere in the UK, although there will be occasional meetings in London.
Apply now, client is ready to interview.
SEO Account Manager / Account Director employer: Smile Digital
Join a dynamic and innovative digital product and venture business that values meaningful client relationships and high-quality delivery. As a remote employer based in the UK, we offer a collaborative work culture that fosters professional growth and encourages you to take ownership of your role in shaping new business strategies. With a focus on employee development and a commitment to building a structured sales function, this is an exciting opportunity for those looking to make a significant impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land SEO Account Manager / Account Director
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Smile Digital and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Smile Digital are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Smile Digital on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Smile Digital. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace SEO Account Manager / Account Director
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Smile Digital. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Smile Digital:Show us that you’ve done your homework! In your application, briefly mention what you admire about Smile Digital’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Smile Digital
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Smile Digital will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Smile Digital, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
