Smile Digital is seeking a Senior Service Desk Coordinator in a remote role with monthly visits to Edinburgh. You will coordinate planned and reactive maintenance across multiple client contracts, managing engineers, SLAs and ensuring timely progress within KPI targets.
Ideal candidates will have FM, Hard FM or M&E maintenance experience and be comfortable working in a busy service desk environment, with opportunities for progression into supervision or team leadership.
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Senior Service Desk Lead – Remote FM & Maintenance employer: Smile Digital
Join a dynamic integrated agency in Glasgow as a Senior Operations & Delivery Manager, where you will play a pivotal role in enhancing operational efficiency and commercial performance. With a hybrid work model and a culture that values collaboration and innovation, this position offers significant opportunities for professional growth and the chance to make a tangible impact on project delivery and resource management. Embrace the opportunity to shape processes and drive improvements in a supportive environment that encourages ownership and accountability.
