At a Glance
- Tasks: Coordinate service delivery and manage engineer schedules across multiple contracts.
- Company: Growing Fire & Security provider with a focus on high-performance service.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Join a dynamic team where your contributions are valued and recognised.
- Why this job: Take ownership of your role and make a real impact in service performance.
- Qualifications: Experience in Fire & Security or Facilities Management with strong organisational skills.
The predicted salary is between 38000 - 45000 £ per year.
Location: Edinburgh (Hybrid Working) £38,000 – £45,000 + Progression
We are working with a growing Fire & Security provider delivering services across a national portfolio of commercial and enterprise clients. They are looking to appoint a Senior Service Coordinator to support the delivery of a structured, high-performing service function, working across reactive maintenance, PPM, and remedial works. This role would suit someone coming from a process driven, SLA focused environment, now looking for more ownership and progression.
The role:
- You will play a key role in coordinating service delivery across multiple contracts, ensuring engineers are effectively scheduled and service levels are consistently achieved.
- Working within a structured service environment, you will manage workloads, support performance, and ensure jobs are completed in line with KPIs, SLAs, and compliance requirements.
- You will also have the opportunity to support junior team members and step into a more senior position over time.
Key responsibilities:
- Coordinate PPM schedules, reactive callouts, and follow-on remedial works
- Manage engineer diaries across multi-site and national contracts
- Ensure all jobs are delivered in line with SLA/KPI targets
- Monitor and manage work in progress (WIP) and job completion
- Handle escalations and ensure timely resolution of service issues
- Maintain accurate records within service management systems
- Support compliance processes and service documentation
- Liaise with clients, engineers, and internal stakeholders daily
We need you to have:
- Background within a structured Fire & Security or Facilities Management environment
- Experience working with:
- Service level agreements (SLAs)
- Planned preventative maintenance (PPM)
- Reactive service delivery
- Experience coordinating engineers across multiple contracts or regions
- Strong understanding of compliance-driven environments (e.g. NSI, ISO, audit processes)
- Experience using service management systems (Simpro or similar preferred)
- Highly organised with strong attention to detail
- Comfortable working within process-led, high-volume environments
This opportunity offers:
- Hybrid working (Edinburgh-based)
- Opportunity to move into a supervisory/lead role
- More ownership and visibility than typically found in larger organisations
- Join a business where your input will directly impact service performance
If you are currently working in a structured service environment within Fire & Security or FM and are looking for a role where you can take on more responsibility and progress your career, contact us now. Apply now for immediate consideration.
Senior Service Coordinator (Fire & Security / FM) employer: Smile Digital
Join a dynamic and innovative digital product and venture business that values meaningful client relationships and high-quality delivery. As a remote employer based in the UK, we offer a collaborative work culture that fosters professional growth and encourages you to take ownership of your role in shaping new business strategies. With a focus on employee development and a commitment to building a structured sales function, this is an exciting opportunity for those looking to make a significant impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Coordinator (Fire & Security / FM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security or FM sectors. Let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to service delivery and compliance. This will help you showcase how your experience aligns with their needs, making you a standout candidate.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to SLAs and PPM. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Coordinator (Fire & Security / FM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Fire & Security or Facilities Management, and don’t forget to showcase your experience with SLAs and PPM.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Coordinator role. Mention specific examples of how you've successfully coordinated service delivery in the past.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, make sure to mention any tools or systems you’ve used to manage workloads and schedules. This will show us that you can handle the demands of a high-volume environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Smile Digital
✨Know Your Stuff
Make sure you brush up on your knowledge of Fire & Security systems and Facilities Management. Understand the key concepts around SLAs, PPM, and compliance requirements. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated teams. Highlight how you ensured service levels were met and how you handled any challenges that arose.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing escalations or ensuring compliance. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to service delivery, or opportunities for progression. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
