At a Glance
- Tasks: Lead operations and delivery, ensuring efficient project management and resource planning.
- Company: Dynamic integrated agency in Glasgow with a hybrid work model.
- Benefits: Competitive salary, opportunity for growth, and a chance to shape business operations.
- Other info: Join a collaborative team and enhance your career in a supportive environment.
- Why this job: Make an immediate impact on operations while developing your leadership skills.
- Qualifications: Experience in operations or project-based environments; strong organisational and commercial skills.
We are working with an integrated agency looking for someone to take ownership across Operations, Delivery and commercial performance. This is a great opportunity for someone with a strong Operations background who wants to broaden their remit and get much closer to resource planning, project delivery, profitability and how work moves through an agency. You do not need to come from a pure Delivery background. What is more important is that you understand how a project based business works, you are commercially minded, and you are confident taking ownership of processes, people, resource and performance. For the right person, this could be a really strong step into a broader Operations and Delivery leadership role.
The opportunity:
- You will work closely with senior leadership, Finance, project teams and specialist delivery teams to help make sure the business is running efficiently and that work is being planned, resourced and delivered in the right way.
- Initially, there will be a stronger focus on business operations, with responsibility for maintaining key operational activity, reporting, systems, coordination and process.
- Alongside that, you will take increasing ownership across Delivery, including resource planning, workflow, utilisation, recoverability, scope, project controls and profitability.
- This is a hands on role where you will be expected to get into the detail, spot where things could work better and make sure improvements are actually implemented.
Your role will include:
- Keeping key operational activity, reporting, meetings and actions running smoothly
- Improving processes, systems and ways of working across the business
- Taking ownership of resource and capacity planning across the Studio
- Giving teams better visibility around workload, capacity and priorities
- Working with project and client teams to make sure work is scoped, planned and resourced effectively
- Monitoring utilisation, recoverability, overservicing and overall project performance
- Identifying areas where margin is being lost and helping put practical improvements in place
- Working closely with Finance to connect operational activity with commercial performance
- Improving management information and reporting so leadership has clearer visibility
- Strengthening project set-up, handovers, delivery controls and project close-out
- Helping teams understand the commercial impact of decisions around time, resource and scope
- Identifying bottlenecks, inefficiencies and recurring delivery issues
- Improving adoption of systems, processes and ways of working
- Bringing greater consistency and accountability to how work is managed and delivered
- Managing and supporting an Operations Executive
What we are looking for:
- We are open minded on exact job title and background.
- You may currently be working as a Senior Operations Manager, Operations Manager, Head of Operations, Delivery Manager, Resource Manager, Studio Operations Manager or Commercial Operations Manager.
- Agency experience would be ideal, although experience within consultancy, professional services or another project based environment could also work well.
- You are likely to be someone who is:
- Highly organised and confident managing multiple priorities
- Commercially aware and comfortable working with numbers
- Strong on process, systems and operational discipline
- Confident working across different teams and senior stakeholders
- Comfortable challenging where needed and following actions through
- Interested in resource planning, workflow and project performance
- Able to connect operational activity with commercial outcomes
- Proactive and comfortable taking ownership
- Keen to develop further into Delivery and commercial operations
The real appeal of this role is the breadth and the opportunity to grow and shape the direction with it. You will be joining in a position where you can make an immediate impact on how the business operates, while also building broader ownership across Delivery, resource, project performance and profitability. It is a particularly good opportunity for someone who has already built a strong foundation in Operations but wants their next role to give them more commercial exposure, more influence and a bigger role in how work is delivered. You will have the chance to shape processes, improve how teams work together and have a direct impact on the overall efficiency and commercial performance of the business. If you are looking for a role where you can bring your operational strengths and develop into a broader Operations and Delivery position, this is definitely worth a conversation. Apply now for immediate consideration, client is ready to interview.
Senior Operations & Delivery Manager in Glasgow employer: Smile Digital
Join a dynamic integrated agency in Glasgow as a Senior Operations & Delivery Manager, where you will play a pivotal role in enhancing operational efficiency and commercial performance. With a hybrid work model and a culture that values collaboration and innovation, this position offers significant opportunities for professional growth and the chance to make a tangible impact on project delivery and resource management. Embrace the opportunity to shape processes and drive improvements in a supportive environment that encourages ownership and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations & Delivery Manager in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Operations & Delivery Manager at Smile Digital!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Smile Digital or be willing to refer you for that Senior Operations & Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Smile Digital who’s on the lookout for their next Senior Operations & Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Operations & Delivery Manager role at Smile Digital!
We think you need these skills to ace Senior Operations & Delivery Manager in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Smile Digital. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Smile Digital
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Smile Digital. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
