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For Companies At a Glance
- Tasks: Coordinate service delivery and manage engineer schedules across multiple contracts.
- Company: Growing Fire & Security provider with a national portfolio.
- Benefits: Competitive salary, hybrid working, and opportunities for progression.
- Other info: Opportunity to step into a supervisory role and support junior team members.
- Why this job: Gain ownership in a structured environment and make a real impact on service performance.
- Qualifications: Experience in Fire & Security or Facilities Management with strong organisational skills.
The predicted salary is between 38000 - 45000 £ per year.
Location: Edinburgh (Hybrid Working) £38,000 - £45,000 + Progression
We are working with a growing Fire & Security provider delivering services across a national portfolio of commercial and enterprise clients. They are looking to appoint a Senior Service Coordinator to support the delivery of a structured, high-performing service function, working across reactive maintenance, PPM, and remedial works.
This role would suit someone coming from a process driven, SLA focused environment, now looking for more ownership and progression.
The role
You will play a key role in coordinating service delivery across multiple contracts, ensuring engineers are effectively scheduled and service levels are consistently achieved. Working within a structured service environment, you will manage workloads, support performance, and ensure jobs are completed in line with KPIs, SLAs, and compliance requirements. You will also have the opportunity to support junior team members and step into a more senior position over time.
Key responsibilities
- Coordinate PPM schedules, reactive callouts, and follow-on remedial works
- Manage engineer diaries across multi-site and national contracts
- Ensure all jobs are delivered in line with SLA/KPI targets
- Monitor and manage work in progress (WIP) and job completion
- Handle escalations and ensure timely resolution of service issues
- Maintain accurate records within service management systems
- Support compliance processes and service documentation
- Liaise with clients, engineers, and internal stakeholders daily
We need you to have
- Background within a structured Fire & Security or Facilities Management environment
- Experience working with: Service level agreements (SLAs), Planned preventative maintenance (PPM), Reactive service delivery
- Experience coordinating engineers across multiple contracts or regions
- Strong understanding of compliance-driven environments (e.g. NSI, ISO, audit processes)
- Experience using service management systems (Simpro or similar preferred)
- Highly organised with strong attention to detail
- Comfortable working within process-led, high-volume environments
This opportunity offers
- Hybrid working (Edinburgh-based)
- Opportunity to move into a supervisory/lead role
- More ownership and visibility than typically found in larger organisations
- Join a business where your input will directly impact service performance
Senior Service Coordinator (Fire & Security / FM) in Edinburgh employer: Smile Digital
Contact Detail:
Smile Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator (Fire & Security / FM) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security or Facilities Management sectors. You never know who might have a lead on that perfect Senior Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs and PPM. Be ready to share examples of how you've successfully managed service delivery and resolved issues in the past.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you’ve coordinated engineers across multiple contracts and maintained compliance with service management systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining a company that values your input and growth.
We think you need these skills to ace Senior Service Coordinator (Fire & Security / FM) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Coordinator. Highlight your experience in Fire & Security or Facilities Management, and don’t forget to mention your familiarity with SLAs and PPM. We want to see how your background aligns with what we’re looking for!
Showcase Your Skills: In your cover letter, emphasise your organisational skills and attention to detail. Talk about specific examples where you’ve successfully coordinated engineers or managed workloads across multiple contracts. This is your chance to shine, so let us know how you can contribute to our high-performing service function!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Smile Digital
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security systems, as well as facilities management. Familiarise yourself with key terms like SLAs, PPM, and compliance standards. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully coordinated multiple tasks or managed engineer schedules. Be ready to discuss how you prioritised workloads and met deadlines.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've handled escalations or resolved service issues. Highlight your approach to problem-solving and how you ensured timely resolutions, as this is crucial for the Senior Service Coordinator role.
✨Engage with the Team Spirit
This position involves liaising with various stakeholders, so be prepared to discuss how you’ve worked collaboratively in the past. Show enthusiasm for supporting junior team members and how you can contribute to a positive team environment.