Digital Marketing Account Manager

We are working with an established digital agency that partners with ambitious brands across fast-moving, performance-led sectors. They are now looking for a Digital Marketing Account Manager to join the team and take ownership of a portfolio of client accounts.

This is a brilliant opportunity for someone who enjoys building strong client relationships, understanding what clients are trying to achieve and working closely with specialist teams to make sure the right activity is being delivered in the right way. You do not need to be a hands-on SEO, Paid Media or Paid Social expert. What is important is that you understand the role these channels play, why they are being used, what the objectives are and how they work together to support wider client goals.

This role would suit someone who can join the dots, ask good questions, spot opportunities and bring commercial value to client conversations.

The role

As Digital Marketing Account Manager, you will be the main day-to-day contact across a portfolio of digital marketing clients. You will manage relationships, keep projects and retainers moving, support account growth and act as the link between the client and internal specialist teams. You will work closely with a Senior Account Manager and wider digital teams across areas such as SEO, Paid Media, Paid Social, Content and PR. This is not a passive account management role. You will need to be proactive, organised and commercially aware, with the confidence to lead client conversations, understand what matters to the client and help identify where the agency can add more value.

What you will be doing

• Managing day-to-day client relationships across a portfolio of accounts
• Understanding client goals, challenges, priorities and commercial objectives
• Working closely with specialist teams across SEO, Paid Media, Paid Social, Content and PR
• Helping clients understand why different channels are being used, what they are designed to achieve and how performance is being measured
• Keeping delivery on track across briefs, timelines, budgets and agreed outputs
• Preparing for and leading client calls, status updates and performance reviews
• Joining the dots between different areas of digital activity to identify opportunities for growth
• Spotting where additional services, support or activity could add genuine value to the client
• Supporting the development of account plans, proposals and opportunity documents
• Managing Statements of Work, timelines, actions and risks across your accounts
• Escalating issues early and helping to resolve them quickly and professionally
• Working with senior team members on renewals, account growth and client retention
• Using AI tools and automation where relevant to improve process, reporting and efficiency

What we are looking for

• Previous experience managing client accounts within a digital marketing environment
• Agency-side experience would be a real advantage
• A good broad understanding of digital marketing channels, including SEO, Paid Media and Paid Social
• The ability to explain the purpose of different digital channels to clients in a clear, straightforward way
• Confidence talking to clients about objectives, performance, next steps and opportunities
• Strong relationship-building skills and a consultative approach
• Commercial awareness and the ability to spot ways to add value across client accounts
• Strong organisation skills, with the ability to manage multiple clients, deadlines and stakeholders
• Good written and verbal communication skills
• A proactive mindset and the confidence to bring ideas to the table
• An interest in how AI and automation are shaping digital marketing and client services

It would be a bonus if you have:

• Experience working across regulated or highly competitive sectors
• Experience supporting proposals, account growth plans or renewal conversations
• Experience working across integrated campaigns involving multiple specialist teams

What you will be measured on

Success in this role will be based on client satisfaction, retention, renewal rates, account growth, quality of communication, accuracy of forecasting and your ability to identify risks early before they become bigger issues.

What is on offer

• Salary between £32,000 and £42,000 depending on experience
• Hybrid working
• A supportive and ambitious agency environment
• Clear career pathways and regular development conversations
• Training academy, team training budgets and access to learning platforms
• Company bonus scheme
• Enhanced pension contributions as your career develops
• Recognition schemes and regular team shout-outs
• 25 days holiday plus bank holidays, rising with length of service
• Birthday off
• Flexible working hours
• Option to work abroad for a short period each year
• Enhanced maternity and paternity pay
• Health checks, eye tests, flu jabs and mental health support
• Paid volunteering days
• Regular team socials, learning sessions and off-sites

This is a great role for someone who enjoys being close to clients, understands how digital marketing channels work together and wants to play a key role in helping accounts grow. If you are an Account Executive ready to step up, or an Account Manager looking for more ownership, variety and commercial involvement, this could be a really strong next move.