At a Glance
- Tasks: Manage client relationships and coordinate creative projects in a dynamic agency environment.
- Company: Boutique branding and design agency with a strong reputation for strategic work.
- Benefits: Competitive salary, hybrid working, training opportunities, and a supportive team culture.
- Other info: Great career progression opportunities and exposure to high-quality projects.
- Why this job: Join a talented team and make a real impact on exciting branding and design projects.
- Qualifications: 2-5 years in account management within a branding agency; strong communication and organisational skills.
The predicted salary is between 38000 - 45000 £ per year.
We are working with a boutique branding and design agency based in London that is looking for an Account Manager to join their team. This is a great opportunity for someone who has built their experience in a branding, design or creative agency and enjoys being close to the client, the project and the creative process. You will be joining a small, collaborative team that works across brand strategy, identity, design and digital projects for a range of B2B clients. The agency has a strong reputation for thoughtful, strategic work and is looking for someone who can help keep client relationships strong, projects organised and delivery running smoothly.
This is not a purely project management role and it is not a purely client services role. It sits nicely between the two. You will be the person making sure clients are well looked after, the internal team has clarity, timings are managed properly, and projects move forward in the right way.
The role
As Account Manager, you will act as a key day-to-day contact for clients, building strong relationships and making sure they feel supported, informed and confident throughout the process. You will work closely with strategists, designers, digital specialists and senior members of the team to help deliver branding, design and digital projects on time, on budget and to a high standard. This role would suit an experienced Account Manager, or a Senior Account Executive who is ready to step up, as long as you have solid experience within a branding agency environment.
You will need to be confident managing client communication, keeping projects organised, spotting potential issues early and knowing when to bring senior people into conversations around scope, budget, delivery or client relationships.
What you will be doing
- You will manage day-to-day client communication, acting as a calm, clear and reliable point of contact.
- You will support client onboarding, kick-off meetings and project set-up, making sure clients understand how the agency works and what to expect.
- You will prepare meeting agendas, write up clear notes, capture actions and make sure next steps are followed through.
- You will help plan and coordinate client projects, keeping timelines, approvals, milestones and actions up to date.
- You will work closely with the internal team to make sure everyone understands what needs to happen, when it is needed and what the client is expecting.
- You will create and maintain project boards, helping to keep work organised and visible across the team.
- You will draft Statements of Work for smaller and mid-sized projects, and support senior team members on larger pieces of work.
- You will help create clear internal briefs, making sure creative and strategic teams have the right information to work from.
- You will monitor project progress, time spent and budgets, helping to protect profitability and flagging any risks early.
- You will support with costings, invoicing and project administration where needed.
- You will spot opportunities within existing client accounts and share these with the wider team.
- You will support new business activity where required, including proposal coordination, RFP reviews and pulling together relevant information.
- You may also support with light research, competitor reviews and preparation for strategy workshops.
What we are looking for
Branding agency experience is essential for this role. You will likely have around 2 to 5 years’ experience in an account management, client services or client-facing role. You will understand how branding and design projects are delivered, from initial brief through to strategy, creative development, approvals and final delivery. You will be confident managing clients, building relationships, handling expectations and communicating clearly both verbally and in writing. You will be highly organised and comfortable managing multiple projects, clients, deadlines and priorities at the same time. You will have experience using project management tools and keeping project information accurate and up to date. You will have a good level of commercial awareness, including an understanding of time, budgets, profitability and scope. You will be proactive, curious and calm under pressure, with the confidence to ask the right questions and flag issues before they become bigger problems. You will have a genuine interest in branding, design, strategy, digital and how strong creative work helps businesses grow.
This role could suit someone who is currently a:
- Account Manager
- Senior Account Executive
- Client Services Manager
- Client-facing Project Manager
- Brand Account Manager
- Creative Account Manager
What is on offer
Salary of £38,000 to £45,000 depending on experience. Hybrid working, with 1 to 2 days per week in a London studio. The chance to join a small, talented and collaborative agency team. A role with genuine progression as the agency continues to grow. Exposure to high-quality branding, design and digital projects. Regular team and industry events. Training and development opportunities. A supportive environment where you can take ownership and have a real impact.
This is a brilliant opportunity for someone who enjoys agency life, loves building client relationships and wants to be part of a thoughtful, creative team delivering strong branding and design work. If you have branding or design agency experience and are looking for a hands-on Account Manager role in a collaborative agency, we would love to hear from you. Apply now for immediate consideration.
Account Manager in Clerkenwell employer: Smile Digital
Join a boutique branding and design agency in London that values collaboration, creativity, and client relationships. With a supportive work culture, opportunities for professional growth, and exposure to high-quality projects, this role as an Account Manager offers a unique chance to make a meaningful impact while working closely with a talented team. Enjoy the flexibility of hybrid working and be part of a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Clerkenwell
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Smile Digital and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Smile Digital are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Smile Digital on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Smile Digital. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager in Clerkenwell
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Smile Digital. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Smile Digital:Show us that you’ve done your homework! In your application, briefly mention what you admire about Smile Digital’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Smile Digital
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Smile Digital will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Smile Digital, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
