At a Glance
- Tasks: Manage client accounts, build relationships, and ensure smooth project delivery.
- Company: A growing digital agency with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and opportunities for skill development.
- Other info: Work with varied clients and enjoy a collaborative atmosphere.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Previous account management experience in an agency environment.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a growing digital agency that is looking for an Account Manager to join their client services team. This is a brilliant opportunity for someone who enjoys building strong client relationships, keeping projects and campaigns moving, and working closely with internal teams to make sure clients receive a high level of service.
You do not need to be hands on or highly technical across SEO and paid media, but you will need to understand how digital marketing agencies work and be confident having client conversations around campaign activity, performance, timelines and deliverables. The agency works with a varied client base and is looking for someone who can act as a trusted day-to-day contact, keeping clients updated, spotting opportunities, and making sure work is delivered smoothly across the team.
What you will be doing:
- You will manage a portfolio of client accounts, building strong relationships and making sure clients feel looked after, informed and supported.
- You will work closely with internal specialists across areas such as SEO, paid media, content and digital strategy, helping to keep projects and campaigns on track.
- You will be involved in regular client communication, meetings, updates and reporting, making sure actions are followed up and expectations are managed properly.
- You will help identify opportunities to grow accounts, whether that is through additional services, new projects or spotting where the agency can add more value.
- You will keep on top of deadlines, budgets, briefs and internal workflows, making sure everyone knows what needs to happen and when.
- You will be commercially aware, proactive and comfortable asking the right questions to understand what clients need and how the agency can support them.
What we are looking for:
- We are looking for someone with previous account management or client services experience within an agency environment.
- You may have worked in a digital, marketing, creative, performance or integrated agency, but you will understand the pace of agency life and how to manage both clients and internal teams.
- You will have a good general awareness of digital marketing channels, particularly SEO and paid media.
- You do not need to be the person building campaigns or doing technical SEO audits, but you should understand enough to communicate confidently with clients and internal specialists.
- You will be organised, clear in your communication and able to manage multiple clients, tasks and priorities at once.
- You will enjoy building relationships, solving problems and keeping clients engaged throughout the process.
- You will be comfortable working in a hybrid role, with 2 days per week based in the Bedford office.
This role could suit someone who is currently a:
- Account Manager
- Digital Account Manager
- Client Services Executive ready to step up
- Senior Account Executive
- Campaign Account Manager
- Marketing Account Manager
What is on offer:
- A growing agency environment with a supportive team
- Varied client work across digital marketing channels
- Hybrid working, with 2 days per week in Bedford
- The chance to develop your account management and commercial skills
- A role where you can build proper client relationships rather than just manage tasks
If you are an agency-side Account Manager who enjoys working with clients, coordinating digital activity and being the person who keeps everything moving, this could be a great next step. Apply now for immediate consideration - client is ready to interview.
Account Manager - Agency-side employer: Smile Digital
Join a dynamic digital agency that prioritises employee growth and fosters a collaborative work culture. With a hybrid working model allowing flexibility, you will have the opportunity to develop your account management skills while building meaningful client relationships in a supportive environment. The agency's commitment to varied client work ensures that every day brings new challenges and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Agency-side
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Smile Digital and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Smile Digital are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Smile Digital on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Smile Digital. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager - Agency-side
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Smile Digital. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Smile Digital:Show us that you’ve done your homework! In your application, briefly mention what you admire about Smile Digital’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Smile Digital
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Smile Digital will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Smile Digital, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
