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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage customer accounts with a friendly approach.
- Company: Join a family-run company that values its employees and fosters a fun environment.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and flexible working options.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: 1 year of customer service experience and strong communication skills.
- Other info: Work in a supportive team with opportunities for growth and recognition.
The predicted salary is between 26000 - 30000 £ per year.
Our Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.
This is a full-time, permanent opportunity based at our modern Petersfield head office.
What will I be doing?
As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:
- Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
- Updating customers on outstanding orders
- Proactively contact customers regarding product shortages and confidently offering alternatives
- Liaising with other departments, including distribution, to ensure orders are correctly processed
- Managing your own customer accounts and attending internal service meetings
- Communicate lead times on back orders to customers and/or Account Managers
- Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-up
What do I need?
To become a Customer Service Specialist with SMI you will need:
- A minimum of 1 year of customer service experience
- Strong administration skills
- Proficiency in Outlook for email communication
- Excellent communication skills
- A personable, professional outlook
Why join SMI?
SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
By joining SMI, you will receive:
- A salary of £26,000 – £30,000
- Entry into our Growth by Sharing bonus scheme following probation
- 25 days annual leave plus bank holidays, increasing after 3 years of service
- Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
- 1 day WFH each week
- Friday 4pm finish
How do I apply?
To become a Customer Service Specialist with SMI simply hit \”Apply Now\” and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at hr@smigroupuk.com
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Customer Experience Specialist employer: Smigroupuk
Contact Detail:
Smigroupuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SMI. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll be chatting with customers all day. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative customer interaction into a positive one. We love candidates who can think on their feet and keep our customers happy!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick email thanking the team for their time. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administration skills to show us you're the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your personable side – we love that!
Apply Through Our Website: We encourage you to hit 'Apply Now' on our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Smigroupuk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Specialist role. Familiarise yourself with the key responsibilities like processing orders and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent communication skills. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with discussing how you'd handle customer queries.
✨Highlight Your Experience
With at least a year of customer service experience required, be ready to share specific examples from your past roles. Think about times when you went above and beyond for a customer or successfully managed a challenging situation. This will help you stand out as a candidate who can deliver outstanding service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their family-run environment and contribute to their success.
