At a Glance
- Tasks: Join our team to boost sales and create fun customer experiences.
- Company: Smiggle UK, a vibrant and inclusive retail environment.
- Benefits: Enjoy 50% store discount, 28+ days holiday, and career progression.
- Other info: Flexible shifts and a supportive workplace culture await you.
- Why this job: Be part of a fun team while developing your skills in retail.
- Qualifications: Passionate about customer service and eager to learn.
The predicted salary is between 25000 - 30000 £ per year.
Join us at our Harrow Smiggle Store as a Sales Assistant! As a Sales Assistant you will become part of the Smiggle team to help maximise store performance whilst delivering exceptional customer experiences, boost sales in a fast‑paced, hands‑on environment; all while playing with the products – approaching every day with an attitude of fun!
Responsibilities
- Have strong, consistent communication with the team to work collaboratively with all team members
- Show reliability and flexibility with rostered shifts to ensure the store is supported, including weekends and support other stores where needed
- Maximise every sales opportunity to achieve brand KPIs, store and individual sales targets
- Create a genuine and unique experience with every customer
- Maintain product knowledge and confidently communicate product features and benefits to customers
- Process new incoming deliveries in a timely and efficient manner
- Maintain appropriate stock levels on the floor to drive sales
- Maintain the VM standards to deliver the brand experience
- Maintain store presentation and housekeeping standards
Benefits
- Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
- Plan for the Future: Our pension scheme helps you secure your financial future.
- Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank.
- Referral program: Our referral program rewards you for recommending friends.
- Generous 28+ days of paid holiday.
- Employee Assistance Programme – to help support your mental health, speak to accredited counsellors via our 24/7 confidential telephone support line.
Experience & Skills Required
- A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
- A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
- A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can‑do attitude.
- Adaptable and unfazed by frequent visual changes in a high‑pressure environment.
- Someone who is looking for opportunities to always learn more.
We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.
Sales Assistant - Smiggle UK - Harrow employer: Smiggle
At Smiggle UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and fun thrive. Located in Harrow, our Sales Assistants enjoy generous benefits including a 50% store discount, extensive training opportunities for career progression, and a supportive environment that prioritises mental health through our Employee Assistance Programme. Join us to be part of a team that values collaboration, customer satisfaction, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Smiggle UK - Harrow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Smiggle, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Smiggle!
We think you need these skills to ace Sales Assistant - Smiggle UK - Harrow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Smiggle, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Smiggle and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Smiggle that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Smiggle
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
