At a Glance
- Tasks: Lead a fun team, boost sales, and create amazing customer experiences.
- Company: Join the vibrant Smiggle family in Horsham!
- Benefits: Enjoy 50% store discount, 28+ days holiday, and career progression.
- Other info: Diverse and inclusive workplace celebrating individuality.
- Why this job: Ignite creativity and inspire others while having fun every day.
- Qualifications: Passionate about customer service and a natural multitasker.
The predicted salary is between 25000 - 30000 £ per year.
Ready to lead, inspire and ignite creativity? Join us at our Horsham Smiggle Store as a Supervisor! As a Supervisor you will work alongside the Store manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast‑paced, hands‑on environment; all while playing with the products – approaching every day with an attitude of fun!
Supervisor Job Role
- Support the induction of new Sales Assistant team members
- Work alongside the Store Manager to support the team’s individual development and team performance
- Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets including brand KPI’s
- Hold daily briefing sessions and share individual sales targets and focuses on the Store Manager’s absences or when required
- Lead by example and provide a genuine and unique experience with every customer
- Ensure all Visual Merchandising briefs reflect the company and brand expectations
- Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake
Supervisor Benefits That Speak to You
- Climb the Ladder: Genuine progression and internal training opportunities are within reach – your career can thrive here.
- Plan for the Future: Our pension scheme helps you secure your financial future.
- Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank.
- Referral program: Our referral program rewards you for recommending friends, making every work connection count.
- Generous 28+ days of paid holiday – embrace relaxation; because we believe in the importance of work‑life balance.
Experience & skills required to become a Smiggler
- A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
- A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
- A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can‑do attitude.
- Adaptable and unfazed by frequent visual changes in a high‑pressure environment.
- Someone who is looking for opportunities to always learn more.
At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.
Equal Employment Opportunity Statement
We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic.
Supervisor - Smiggle UK - Horsham in London employer: Smiggle
At Smiggle UK in Horsham, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With genuine opportunities for career progression, a generous employee discount, and a commitment to work-life balance through 28+ days of paid holiday, we ensure our team members thrive both personally and professionally while having fun every day. Join us to lead a passionate team dedicated to delivering joy and creativity to our customers!
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Smiggle UK - Horsham in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Smiggle, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Smiggle!
We think you need these skills to ace Supervisor - Smiggle UK - Horsham in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Smiggle, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Smiggle and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Smiggle that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Smiggle
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
